Relationship Officer

This Job Is Provided By Apna.co ROLES And Responsibilities:

The purpose of this job is to execute sales operations and source/ manage ground-level client relationships for the STSL D2C through reference, connectors, etc. in line with assigned sales targets and focus areas. It also coordinates with Risk and Operations teams to ensure compliant and efficient sales operations, and portfolio health.

Organizational Context

Key Aspects:

• As the debt arm of Aditya Birla Capital (ABC), Aditya Birla Capital Limited (ABCL) offers specialized lending and financing solutions in the areas of Capital
  
  

Markets, Corporate/ Trade Finance, Commercial Real Estate and Mortgages. Currently ranked within the top 25 NBFCs of India, ABFL has made significant

progress and the Company’s balance sheet at INR 15,000 Cr plus exceeds that of several mid-sized Banks and NBFCs.

• The company has a well-defined vision of being one of the most reputed and material financiers within the lending space – spread across Retail HNI and corporate clientele. It has made significant investments in process and system infrastructure towards
  
  

preparing for the next level of growth and are one of the only financial entities certified for ISO 9001:2008 across all business processes. Spread

across 18 cities, it plans on further diversifying its risk and revenue mix through expansion into new geographies and new product segments allowing

customers a one-window shop for all their financing needs.

• Having focused traditionally on secured lending verticals and built a strong balance sheet on the same, ABFL has ventured into Secured
  
  

Micro Loan Business segment in order to effectively capitalize on its financial base with carefully managed exposures in this higher yield and profit segment.

Job Context

Key Aspects:

• The Secured Micro Loan Business segment product line caters to funding short term and medium term working capital needs of Small
  
  

Businesses and individuals, via a suite of customized short and long tenured products, with collateral.

• Offerings comprise Secured Micro Loan to self-employed individuals/ non-individual entities, with end use of funds (Working capital requirement, business expansion etc.) to be ascertained during the loan appraisal process.
• The business is highly retail in nature, characterized by high transaction volumes, smaller ticket sizes, and significantly higher spread and profit margins (up to four times that of Secured Lending products)
• Given the Secured Micro Loan nature of loans disbursed, the business also entails stringent controls and monitoring to ensure
  
  

portfolio health and quality at all times

• While unit of sizing up the business is its loan book size, profitability and minimized delinquency are key business objectives.
• Higher cost of funding impacts profitability as well as competitiveness of loan rates that can be offered to customers
• Understanding of product market characteristics such as connector relationship management, region specific occupations/trade, local financial
  
  

preferences and practices are important to gain competitive advantage while structuring loans and identifying leads.

• The RO/RM – ABFL is responsible for achieving sales targets as agreed with the Area Head (Sales) – ABFL, in terms of targeted book size, profitability, growth
  
  

& customer service objectives.

Key Challenges

• To deliver on operational plan in the assigned coverage area in a differentiated manner considering local factors, channel dynamics and consumer preferences,
  
  

that can withstand competitive pressures on the ground

• To grow the business while remaining cognizant of competitive realities in the following areas:
• Market linked product
• Market average IRR & processing fee levels
• To originate and increase market share in assigned coverage area against stiff competition, overcoming competitive pressures borne out of better established
  
  

networks, price undercutting, etc.

• To establish a strong local network and leverage the same to generate business leads, and also identify opportunities for cross sell with existing customers
• To constantly upgrade financial & operational know how of self and team members on efficient loan processing, effective negotiation and relationship
  
  

building for maintaining credibility and profitable target achievement

• To keep abreast with the latest market trends and local market preferences and needs
• To ensure loan conversion/ sanction/ utilization percentages are high and a broad enough sourcing funnel is built to meet targets
• To ensure credit quality and effective portfolio selection / pre-screening
  
  

thereby minimizing potential NPAs

• To ensure compliant sales operations despite sales pressures and market cycles
  
  

Enabling Skill Sets & Qualifications

• Critical skill sets required to meet these challenges include business and commercial acumen, team management and communication, execution skills, product-market understanding, and execution skills.
• Education & experience required to fulfil this profile are a graduate with minimum 2 - 4yrs of total sales experience in the Banking/ NBFC space, of which at least
  
  

recent 1 Year experience should be in Micro/affordable loan sales.