Relationship Associate

Job Description

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

As a Relationship Associate, you will be the first point of contact for customers at the embassy or Authorised Visa Agent (AVA). Your primary responsibility will be to provide hands-on guidance and support to applicants, ensuring a smooth and hassle-free visa application process. You will assist customers with document verification, clarify application requirements, and offer real-time solutions to their queries.

Job requirements

The Job

• Assist Customers On-Site: Help applicants navigate the visa application process, answer their questions, and provide step-by-step guidance.
• Document Verification: Review and verify customer documents to ensure compliance with visa regulations before submission.
• Liaison with Officials: Coordinate with embassy or AVA staff to facilitate a seamless process for applicants.
• Status Updates: Inform customers about their application status and assist with any additional documentation requests.
• Queue & Appointment Management: Guide applicants on appointment schedules, queue management, and submission protocols.
• Maintain Confidentiality: Handle sensitive customer data with utmost security and discretion.
• Deliver Exceptional Customer Service: Ensure a positive and supportive experience for all applicants, resolving concerns promptly and professionally.
  
  

The ideal candidate

• Education: A graduate degree is preferred.
• Detail-Oriented & Organized: Strong attention to detail and ability to manage multiple applicants efficiently.
• Strong Communicator: Excellent verbal and written communication skills to clearly explain processes and requirements. Also, expertise in local language is a must.
• Tech-Savvy: Comfortable using digital tools for application tracking and updates.
• Customer-Centric: Previous experience in customer service is a plus, with a passion for assisting people.
• Problem-Solver: Ability to handle unexpected challenges and provide practical solutions on-site.
• Passion for Travel & Immigration: Enthusiasm for the travel and immigration sector and a commitment to helping people with their journeys.