Regional Operation Manager - North

Great that you're thinking about a career with BSI!

Key Responsibilities And Accountabilities

• Management of team managers to support them in the structured management.
• To ensure headcount and skills mix of the region is maintained to manage the delivery to all clients served by the region.
• Oversee day-to-day operations for region.
• Set strategy and set goals for growth.
• Maintain budgets and optimize expenses.
• Ensure employees work productively and develop professionally.
• Oversee recruitment and training of new employees.
• Evaluate and improve operations and financial performance.
• Direct the employee assessment process.
• Prepare regular reports for management overview.
• Ensure staff follow health and safety regulations.
• Provide solutions to issues (e.g.Profit decline, employee conflicts, loss of business to competitors).
• Provide leadership in the effective management of operation and in meeting regional profit.
• Ensure all deliverables are completed on schedule, within budget and at the highest levels of quality.
• Annual budget preparation and forecasting.
• Responsible for managing client and team relationships including overall work plan development and team coordination efforts.
• Drive the performance and development of the team members through coaching and training.
  
  
  

Act as a brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI services to clients so they can optimize business performance and “Make Excellence a Habit”.

Knowledge, Skills & Abilities

• Strong management skills with the ability to work across functional areas to achieve results.
• Ability to provide professional leadership to all operational staff at all levels.
• High commitment towards internal & external stakeholders.
• Have innovative ability to drive new ways of overcoming of the routine constraints.
• Excellent communication skills both verbal and in writing.
• Should have proactAive approach.
• Should have ability to drive Process Improvement.
  
  
  

Corporate Behaviors

You will commit to:

• Act with honesty and integrity always
• Demonstrate respect for others and value diversity
• Focus on the customer, both internal and external, always
• Make an active contribution to developing the service
• Learn from, and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as ambassadors for their service.
• Use discretion and be aware of issues requiring total customer confidentiality
  
  
  

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.