Region India Third Party Operations Manager

Job Location: Pune

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

This role has a main responsibility and accountability of operations management in all Third Parties focusing on Industrial CoPack and future CoMan in Region India to ensure i) operational excellence following Ferrero’s requirements and ii) quality and timely production deliver to support business needs.

This role has specific focus on the following areas (but not limited to):

• Operations Management – day-to-day management and continuous improvements
• Production Scheduling – short, mid, long terms production and capacity planning
• Third Party Development – setting up new CoMan and CoPack based on agreed business needs. This involves doing assessment, scouting, feasibility and industrialization based on agreed project timeline.
• Third Party Relationship Management - primary referent to build and manage strong and productive partnership between Ferrero and Third Parties.
• Investment – identify optimization opportunities requiring investment, align relevant stakeholders to secure approval and lead implementation.
• Compliance – ensure full compliance of local law/regulations and Ferrero’s requirements in all Turkey Third Party CoMan and CoPack.
• Tracking and Reporting – provides transparent, accurate and timely tracking and reporting of all agreed measures e.g., SQCDME KPI, projects, Budget / PS, etc.
  
  

Main Responsibilities:

• Operations Management   
•   Supervise 3PM production to ensure volumes, costs, and performance meet Ferrero expectations.   
•   Define and implement optimal production cycles for each product line.   
•   Drive cost and process optimization through Ferrero best practices and identify continuous improvement opportunities with investment plans.   
•   Ensure timely preventive and corrective maintenance by 3PMs; promote expertise sharing and adoption of best practices.   
•   Enforce accurate and timely data collection/reporting (production, material usage, waste, rejects).   
•   Monitor and report Ferrero assets at 3PM sites.   
•   Proactively manage and escalate issues/risks to ensure timely resolution and mitigation.
• Production Scheduling   
•   Short-term: Ensure planned production volumes are delivered; provide timely feedback to stakeholders.   
•   Mid/Long-term: Collaborate with Category, Area Ops, and Plant Ops Planning to provide capacity feedback and propose solutions for additional needs.
• Third-Party Development   
•   Support scouting, recommendation, and feasibility for new co-manufacturing projects with Central 3PO-I.   
•   Co-lead industrialization phase for new 3PMs to ensure readiness per project timelines.   
•   Lead assessments, feasibility, and industrialization for new co-packing projects.   
•   Manage efficiency and continuous improvement initiatives for existing co-packers.   
•   Define and implement Business Blueprint (systems, processes) for new 3PMs per Ferrero guidelines.   
•   Provide comprehensive risk assessments and transparent updates throughout the development cycle.
• Third-Party Relationship Management   
•   Serve as primary contact, managing day-to-day relations, performance issues, and operational changes.   
•   Collaborate with 3PO Procurement on new/renewal contracts in line with Ferrero policies.   
•   Motivate and support 3PM teams to improve performance while communicating their needs internally.   
•   Assess 3PM performance against agreed KPIs and implement corrective actions as required.
• Investments   
•   Review and recommend investment needs to improve cost and output.   
•   Oversee approved projects, coordinating between 3PMs and internal stakeholders.   
•   Monitor Ferrero assets at third-party sites.
• Compliance   
•   Ensure all Ferrero mandatory certifications and requirements are met.   
•   SMETA: Ensure timely audits, track completion of action plans, and share progress with relevant stakeholders.   
•   FSQ: Ensure food safety and quality compliance; track and close audit findings.   
•   H&S: Guide 3PMs to maintain safe workplaces and environmental standards; ensure compliance with Ferrero policies.   
•   Sustainability: Support Ferrero’s sustainability agenda and targets.
• Tracking & Reporting   
•   Budget/PS: Set efficiency targets, assess performance, participate in negotiations, and analyze monthly variances.   
•   KPIs: Track, analyze, and report SQCDME KPIs; provide root cause analyses when required.   
•   Projects: Track, monitor, and report progress on approved projects in central databases and boards.
  
  

Who we are looking for:

EDUCATIONAL BACKGROUND : BE/B. Tech

EXEPRIENCE : 8-15 years

Job Referral Code : A

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.