Recovery Agent

Skills:
Negotiation, Communication, Problem-solving, Attention to detail, Persistence, Empathy, Time management, Legal knowledge,

Company Overview

BSA INFOMEDIA PVT LTD provides verification and collections services to corporate clients in banking, telecom, and insurance sectors. With a focus on asset recovery, our executives are trained in customer handling. Supported by seasoned management, we ensure best practices and ethics to achieve results. Using cutting-edge technology, we handle over 2 lakh points monthly pan India, offering services such as payment pick-up, collection, field verification, tele verification, and data correction. Headquartered in New Delhi, we employ 51-200 people. Learn more at www.bsacorp.co.in.

Job Overview

We are looking for a junior level Recovery Agent to join our team at BSA INFOMEDIA PVT LTD. This is a full-time position with the location base in Gorakhpur, Mathura, Varanasi, Agra, Amritsar, Ludhiana, and Mohali. The ideal candidate should have between 1 to 3 years of work experience in a similar role.

Qualifications And Skills

• Excellent communication skills to engage effectively with clients and stakeholders.
• Strong problem-solving abilities to address and resolve collection issues efficiently.
• Empathy to handle sensitive financial situations with care and understanding.
• Effective time management skills to handle multiple tasks and meet deadlines.
• Legal knowledge to ensure compliance with relevant laws and regulations.
• Negotiation skills (Mandatory skill) are essential to negotiate payment terms and settlements.
• Attention to detail (Mandatory skill) for accurate data collection and processing.
• Persistence (Mandatory skill) to follow up with non-cooperative clients and ensure payments are collected.
  
  

Roles And Responsibilities

• Contact clients to collect overdue payments and manage a portfolio of accounts.
• Negotiate repayment plans and terms with clients to ensure full recovery of debts.
• Update and maintain accurate records of all interactions and payments.
• Conduct field visits to non-contactable clients and recover outstanding payments.
• Verify data and update client information accurately in our systems.
• Ensure compliance with legal and company policies during the recovery process.
• Work closely with the back-office team to reconcile receipts and correct data discrepancies.
• Report recovery and collection performance to management regularly.