Quality - Senior Associate Consultant [Job Level 4A]
Amiable Services Pvt. Ltd.
Date: 1 day ago
City: Jaipur, Rajasthan
Contract type: Full time
: Quality - Senior Associate Consultant [Job Level 4A]
Industry
Job Location: Jaipur
Salary: Up to 12LPA
Job Purpose
To Enhance Customer Experience, improve operational performance, and help build a culture of process excellence by deploying effectual improvement methodologies and exploiting the potential of technology & employee creativity.
Key Responsibilities Include -
Industry
Job Location: Jaipur
Salary: Up to 12LPA
Job Purpose
To Enhance Customer Experience, improve operational performance, and help build a culture of process excellence by deploying effectual improvement methodologies and exploiting the potential of technology & employee creativity.
Key Responsibilities Include -
- Continual Improvement Drive, Support Operational Excellence
- Drive projects to encourage a culture of improvement, innovation, idea generation, and replication of best practices.
- Drive and mentor projects for continual improvement through various methodologies like Lean, Six Sigma, etc.
- Identify & scope out a simple or semi-complex project based on business requirements/ benefits.
- Conversion of opportunities to well-defined projects (Project Charter and Registration).
- Facilitate improvement projects for the application of tools, methodology, and project timelines and conduct tollgate reviews (Mentoring project execution).
- Create project plans for efficient and effective Process improvement management.
- Lead semi-complex projects to successful closures.
- Bring in new initiatives from the industry or from different operations to improve the environment and performance.
- Leverage technology to drive automation & coordinate with Lead Developers.
- Actively lead programs to support value creation for partners through the application of Value Stream Mapping.
- Conduct Lean Six Sigma Trainings at the center as an employee skill development.
- Operational Support
- Co-own quality and operation metrics. Proactively provide support in special critical situations to ensure consistent customer delivery.
- Raise appropriate flags at the right time where things are out of control or there is a delay.
- Launch and propagate programs to improve the performance of low performing KPIs, groups, LoBs.
- Team Management
- Ensure resources availability as per agreed norms.
- Create and ensure the implementation of a learning and development plan for the team.
- Achieve Employee satisfaction and retention targets.
- Create and participate in Employee engagement and R&R program.
- Academics: Graduate or Post Graduate in any discipline, preferred Commerce.
- Technical: Lean Six Sigma Black Belt Trained & Green Belt Certified from a recognized institute.
- Domain(s): F&A, S&F, and HRO.
- Advantage: Exposure to VBA Programming, Hands-on experience in Statistical Data Analysis using Minitab, or other industry software.
- Work Experience: 6 Years of experience. 3-4 years of relevant experience in driving Process Improvement Projects in a large BPO / KPO set-up.
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