Quality Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
• Strategize and Design Services
• Lead and Manage Transition / Transformation programs
• Design ITOM, Define Governance, DevOps, Agile / SAFe
• Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
• Requirement Specification Document, Piloting, Development and institutionalizing the new process
• Drive Continuous Service Improvement programs using various methods and techniques
• Define measurement framework for SLAKPIs
• Facilitate integration of service management tools, processes and SLA KPIs
• Perform process and SLA KPI’s testing on service management tools
• Timely reporting of the status on the assignments to clients and stakeholders
• Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
• Ownership of client engagements and quality deliverables
  
  

Primary Skills

• Experience in defining ITIL processes
• Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing
• Knowledge on Application and infrastructure Maintenance lifecycle and Transition
• Experience in working directly with clients
• Excellent communication, interpersonal & presentation skills
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.