Quality Executive

About The Company

Teabox (a brand owned by Teaxpress Pvt. Ltd.) is on a mission to ensure that every cup of tea consumed in the world is fresh. That is why we have revolutionized how tea comes to you. We source directly from over 150 estates across India. The finest teas come to us often within a few hours of production. We use state-of-the-art dehumidifying and cold storage solutions that keep the freshness, aroma, and taste of the teas intact. To date, we have delivered over 5 Bn cups to 125+ countries.

Our vision is to build a home-grown premium tea brand from source that not only takes Indian teas to global levels but also gives back to the region. Hence we are significantly operating and hiring in Siliguri.

If you are looking for challenging opportunities/incredible growth and accountability, do join us. If you are an entrepreneurial and independent thinker then we are the best place for you to work here :)

About The Role

Their duties can range from monitoring the quality and consistency of products, to developing and evaluating performance metrics, analyzing data, and providing feedback to management on customer service performance.

Job Responsibilities

• Quality Control: Implement and maintain quality control procedures for tea production
  
  

and packaging, including raw material inspection, in-process quality checks, and final

product inspection.

• Quality analysis: Ensure quality analysis for all products including incoming tea,
  
  

ingredients, accessories, packaging, tea blends and straight teas as per respective

SOPs.

• Packaging and accessories: Supervise all packaging and accessories, incoming and
  
  

in-process should match with the et quality standards.

• Process monitoring: Monitor everyday activities at different process levels to ensure
  
  

adherence to the quality standards and respective SOPs.

• Compliance Monitoring: Ensure adherence to relevant quality standards, regulations,
  
  

and certifications, as per finalized standard operating procedures of the FSMS.

• Process Improvement: Continuously identify opportunities for process improvement to
  
  

enhance efficiency and reduce wastage. Collaborate with the operations team to

implement necessary changes.

• Training and Development: Train employees on quality control procedures, quality
  
  

standards, and best practices. Conduct regular refresher training sessions to ensure

compliance and competence as per instruction.

• Root Cause Analysis: Investigate and address quality issues and non-conformances.
  
  

Perform root cause analysis to identify the underlying causes and implement corrective

actions.

• Documentation and Record-Keeping: Maintain accurate records of quality control
  
  

activities, test results, and corrective actions taken. Monitor and handle ERP and offline

quality inspections. Ensure documentation complies with relevant standards and

regulations.

• Communication: Liaise with internal stakeholders, such as production managers,
  
  

supervisors, and the customer.

Eligibility Requirements

• Education: High school diploma or equivalent.
• Analytical Skills: Ability to analyze data, generate insights, and make data-driven
  
  

decisions. Proficiency in using tools like Excel or statistical software is an advantage.

• Communication Skills: Good verbal and written communication skills to collaborate with
  
  

cross-functional teams and effectively communicate quality-related information via mails.

• Problem-Solving Abilities: Strong problem-solving and root cause analysis skills to
  
  

address quality issues and implement corrective actions.

• Attention to Detail: Strong focus on accuracy and attention to detail to identify and
  
  

resolve quality issues effectively.

• Time Management: Efficient time management skills to prioritize tasks and meet quality
  
  

objectives within given timelines.

• Adaptability: Flexibility to work in a dynamic and fast-paced environment, adapting to
  
  

changing priorities and demands.

• Team Player: Ability to work collaboratively with colleagues, demonstrating good
  
  

interpersonal skills and a positive attitude.

• Experience: Prior experience in a quality control role, preferably in a manufacturing or
  
  

food processing environment, will be a plus.