Quality Control - Operations Analyst

Job Description

Quality over quantity is our mantra! If you excel in attention to detail, success awaits in our Quality team. Join us to make a significant impact in ensuring top-notch standards and expectations are met consistently

Job Summary

As a Quality Specialist within the Collateral CoE, you ensure loan documents meet QC standards. You perfect liens, index documents, and capture metadata. You also pledge loans to FRBNY, ensuring compliance with regulatory requirements.

Job Responsibilities

• Review loan document quality
• Perfect liens and index documents
• Capture FRBNY, Core, and Business metadata
• Pledge loans to FRBNY
• Manage production workflow
• Review EOD checks
• Recommend procedural changes
• Cascade process updates to team
• Ensure resiliency plans
• Identify productivity and quality issues
• Communicate effectively with team and partners
  
  

Required Qualifications, Capabilities, And Skills

• Hold a Bachelor/Master’s Degree with minimum 2 years of experience
• Demonstrate customer service experience
• Exhibit documentation and QC experience in banking
• Communicate effectively verbally and in writing
• Solve problems and make decisions independently
• Research and respond to business queries
• Participate in process improvements
• Interact effectively with bank personnel
  
  

Preferred Qualifications, Capabilities, And Skills

• Work with limited supervision
• Collaborate in a team environment
• Adapt to night shifts
• Utilize MS-office applications
• Apply QC tools and analytics knowledge
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.