Quality Assurance Manager

Brief Description

Quality Assurance Manager

Position Summary

The Quality Assurance Manager is integral to the success of Hexure’s products and company. This role is responsible for developing and implementing a comprehensive Quality Assurance strategy that aligns with the goals of the Client Delivery organization and broader company vision. The Quality Assurance Manager ensures high quality and reliability of software deliveries across all platforms, supporting Client Delivery teams. This position involves leading and mentoring a team of QA professionals and coordinating all testing efforts. The role requires conducting tests, performing root cause analysis, trend identification, and corrective action planning for gaps in test coverage and/or defect remediation. The Quality Assurance Manager will drive the development and implementation of quality assurance policies and automated testing efforts, ensuring thorough testing of enhancements, bug fixes, and new features. Additionally, the role involves fostering a culture of quality and collaboration within the team and across departments, partnering with upstream solutions consultants, developers, and configurators to ensure completeness of specifications and unit testing to increase automatability of QA team test cases. The Quality Assurance Manager will also be responsible for maintaining a robust test plan/case/script library and driving automation through team training.

About US (Hexure India)

Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do – and always have our customers best interest in mind.

Employment Benefits Package Includes

• 100% employer paid medical insurance for family, 100 % employer paid accidental insurance.
• 100% employer paid term insurance.
• Pre-tax savings programs and retirement planning programs.
• Parking, Team Building Activities, Employee Appreciation Events.
• Hybrid work schedule.
• Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave.
• Casual work environment with 5-day week.
  
  

Deliverables And Performance Measures

• Team Leadership:
• Lead, mentor, and grow a high-performing team of QA professionals.
• Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities.
• Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts.
• Quality Assurance Strategy:
• Develop, implement, and maintain comprehensive QA processes and standards.
• Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality.
• Identify and mitigate risks in the testing cycle.
• Client Collaboration:
• Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded.
• Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement.
• Testing Management:
• Oversee the planning, design, and execution of manual and automated test cases.
• Ensure thorough testing of enhancements, bug fixes, and new features.
• Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria.
• Process Improvements:
• Continuously improve workflows and tools to increase efficiency.
• Stay updated on emerging QA technologies and trends.
• Reporting and Documentation:
• Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage).
• Document and communicate test results, defects, and resolutions to stakeholders.
  
  

What Will Make You Successful

• Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM).
• Proficiency in creating and managing QA processes and documentation.
• Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail).
• Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality.
• Life Insurance and Annuities proficiency or similar industry experience.
• Ability to mentor and coach team to develop skill growth, retention, and innovation.
• 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET.
• Insight into nonfunctional testing.
  
  

Highly Desirable Experience

• Firelight/Foresight experience.
• Experience with QA automation tools and automated testing.
  
  

Core Values

• Courage: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed.
• Accountable: We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers.
• Resilient: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles.
• Inquisitive: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation.
• Nimble: We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments.
• Growth: At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth.
  
  

Where We See This Role Going

We are committed to being a driving force in the innovation of the insurance market, helping our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles:

• Senior QA Manager
• Director, Client Delivery
  
  

Expected Hours Of Work

This is a full-time position with regular office hours Monday through Friday.

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.