Quality Assurance - Home Textiles

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Roles and Responsibilities:

• Requires to do impartial Inspection at Quince Warehouse & at Factory based on AQL.
• Audits can be outstation & should be open to Travel.
• Confirming & non confirming Product management at Quince Warehouse relating to correction, segregation, return, communicating with Partner and with Quince.
• Needs to be alert enough to catch workmanship defect, able to decipher Pattern, do Fitting / wear Trial, Physical Testing, match with Approval Sample / website picture and check the functionality of Products.
• Have Process & risk based approach in finding out the root cause & take timely Corrective Action Plan.
• Monitor the Product Quality at various stages of it's production.
• Provide feedback & recommendation for continuous Improvement.
• Aware of statutory & regulatory requirements to ensure compliance & safety with Industry & brand Quality requirements. Hence Compliance includes Technical,
• Social, product safety & sustainability. Should be aware of Eco Certificates like GOTS, Oeko Tex, Sedax, GRS, C-TPAT & other relevant certifications.
• Train the Partners in achieving the desirable Quality standards.
• Assist the Team in Monitoring Production Operations, Lead times and Deliveries of the Partners.
• Be well versed with Testing Requirements and Standards and accordingly follow up with the Partners.
• Be responsive to the customer complaints related to Product Quality & accordingly address the issues to the Partners & suggest remedies.
• Pro-Actively response to all the Quality & returns related communications and closely monitoring quality to reduce the Return percentage.
• Timely updating of reports, CAP in the portals .
• Reports should be truthful & accurate. All evidence mentioned in the Report should be verifiable & complete.
• Timely information to QA Lead with Plan of Action/ CAP for Quality issues.
• QA should adhere to all SOP & work Instructions
  
  

Requirements:

• 7+ years of Strategic Quality & Supplier Management experience operating with major US-based retailers, buying agency or Liaison office. Experience in Ecommerce or Mail order /Catalog based company would be preferable
• QA who performs their work ethically, impartially, honesty & responsibly are only preferred.
• Person should be decisive in nature i.e. make quick reason judgement/decisions.
• QA should be of strong nature to act with fortitude
• Deep set of partner factory connections within the Home category across Asia (primarily India but also South Asia, Southeast Asia, and China, where
• relevant)Process based approach with a supply chain background and manufacturing (lean)Experience.
• Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement.
• Continuous learner and highly curious; always open to considering new
• perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal Skills.
• Well versed with MS office, Presentation & proficiency in Email communications &
• Computer savvy.
  
  

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.