QA PROCESS

Job Description

Skill in Excel Intermediate and Advanced VLOOKUP, Power Pivots, Pivot tables, for managing

data, analysis and projecting the data .

Audit of cases/Tickets and Summarizing it at different categories.

Driving efficiency in terms reducing backlog of cases, increasing Milestone SLOs (First response,

Meaningful updates, Valid client contact, Case/ticket resolutions).

Skill in using various Lean and six sigma tools (DMAIC, Fishbone Analysis, Control Charts, Flow

Charts, 5 Whys, etc.) to conduct RCA.

Excellent communication, analytical and convincing skills.

Investigate customer complaints and Provide RCAs.

Recommend, implement, and monitor preventative and corrective actions to ensure that quality

assurance standards are achieved.

Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in

process quality.

Analyze test results and produce comprehensive reports detailing findings and recommending

actionable improvements.

Foster a culture of continuous improvement, identifying inefficiencies and suggesting

enhancements to products and processes.

Client relationship management, project management, quality.

Candidate should be flexible to work in EST Hrs. (8 AM to 8PM EST) and on Weekends( If project

Demands).

Qualifications

Our most successful candidate will have: -

Skill in Excel Intermediate and Advanced VLOOKUP, Power Pivots, Pivot tables, for managing

data, analysis and projecting the data .

Eligibility

Must be a Graduate.

Must have 4-6 years.

Willing to work in Night Shift.

Remote Opportunity as of now.