Project Support Coordinator

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We are looking for a detail-oriented and proactive Project Coordinator to assist in managing project activities, ensuring efficient execution and on-time delivery of project milestones.

Job Profile

• Location: Bhopal, Jaipur, Calangute-Goa, Lucknow
• Qualification: B.Tech, BBA, BCA, M.Tech, MBA, MCA
• Min. Experience (in Yrs): 1

Role & Responsibility

• Act as the point of contact between project team members and stakeholders.
• Act as the primary point of contact between the client and the project team, facilitating communication and ensuring alignment on project objectives, timelines, and deliverables.
• Conduct regular meetings with clients to review project progress, discuss any issues or concerns, and provide updates on project status.
• Coordinate project activities, resources, and tasks to ensure timely execution and delivery according to project plans and client requirements.
• Documenting and formalizing change requests (CR) and obtaining approval for CRs.
• Ensure Customer Expectations are aligned with the development strategy. Ensure gap elimination between requirement understanding and development.
• Ensure UAT sign off from the customer.
• Ensure effective client issue management process is followed right from identification to closure so that there is minimum impact in the project.
• Facilitate UAT meetings with the customer.
• Monitor Project Deliverables and Payment schedules.
• Monitor and track UAT progress, defects, and issues.
• Provide feedback to internal teams on customer preferences, pain points, and market gaps.
• Provide regular updates to senior management on project status, milestones achieved, and key performance indicators (KPIs).
• Provide training and support to end-users after implementation.
• Strong understanding of the project domain with the ability to effectively communicate technical concepts to the client.
• Support project managers and developers in ensuring requirements are met.

Desired Expertise

• Technical Expertise : Account Management, Change Management, Customer Management, Domain Knowledge, Feedback Management, Go Live Management, Issue Management, Product Demonstration, Product Training, Project Monitoring & Controlling, Scenario Analysis, Scope Management, System Design Documentation, Wire framing and Prototyping

• Skill Set : Active Listening, English, Hindi, Team Collaboration, Verbal Communication, Written Communication