Project Manager

Job Duties

Description and Requirements

• Engage with customers to understand customer business requests and lead teams to execute on defined solutions across service offerings.
• Support as a key interface with clients at the stage of the sales cycle, provide thought solutions, craft solutions, and provide support to Sales
• Work with Program Managers to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across of service deliveries.
  
  
  

Responsibilities

• Develop and write project plans.
• Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
• Execution of large-scale projects with medium to high complexity.
• Provide project training and technical guidance to the project team members.
• Drive project timelines and budget to completion and within the estimated scope and established production.
• Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
• Develop and maintain a high level of knowledge of the company as well as industry products and solutions.
• Balance work among team members according to skills and individual workload.
• In conjunction with the project team, analyze potential risks and drive the creation of the project plan, ensuring that contingency is incorporated.
• Other duties as assigned by the supervisor to support business development, internal projects/initiatives, and organization of the team and processes.
  
  
  

Qualifications/Skills

Additional Job Description

• Experience Range 8 - 12 years of Project Management & 3+ years of into Team Management.
• Must be familiar with managing complex projects
• Must have a thorough understanding of basic financial concepts Gross Margin, Budgets, etc.
• Excellent proven project management and organizational skills.
• Ability to build financial models to demonstrate financial ROI.
• Knowledge of key sales processes and tools.
• Client relationship management experience.
• A self-starter who can effectively work within a strong team culture.
• Previous experience in Linguistics or Computational Linguistics or other related areas with experience in machine learning is a plus
• Strong communication skills.
• Thrives on working in cross-functional teams, communicating with development, professional services, program management and product management.
• Able to analyze new and changing scenarios and adapt the workflow to the new requirements.
• Flexible, imaginative, positive thinking, multi-tasking, proactive and solution-oriented.
• Ability to work in a multicultural global environment
  
  
  

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.