Project Manager

ABOUT THIS ROLE:

As a Project Manager at Kibo, you will ensure implementation projects are delivered on time, within budget, and aligned with their objectives. You coordinate and oversee team efforts to ensure everyone fulfills their responsibilities while driving collaboration to achieve specific project goals.

ABOUT KIBO

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!

WHAT YOU’LL DO

• Manage the schedule, scope, and performance of project in collaboration with stakeholders
• Maintain all project documentation and use project tools such as Jira, Sales Force and other PM tools to track project performance.
• Coordinate internal resources for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Create guard rails around project scope and objectives and raise flags for any deviations that could impact the project success or client satisfaction
• Work closely with partner implementation teams to develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule and project costs, and perform risk management to minimize project risks
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Collaborate with the Engineering team to address platform enhancements and resolve issues, prioritizing tasks based on the project plan and potential impact on delivery.
• Maintain a proactive and consultative approach to executing customer initiatives, anticipating customer needs, and guiding decisions based on data and best practices
• Support and consult Sales and Customer Success teams in pursuit of future opportunities
• Setup a governance structure between client, partner and Kibo PS teams.
• Work closely with Kibo Architects and partner implementation teams to set up regular design, code and test plan reviews

WHAT YOU’LL NEED

• 8+ years of project management/software implementation experience; 3+ years of SaaS implementation experience
• External customer facing Enterprise SaaS system implementation experience required
• Proven ability to communicate with internal and external company leaders regarding project risks, issues, and escalations
• Excellent written and verbal communication skills, and strong aptitude for emotional intelligence
• Excellent analytical and problem-solving skills—able to work on complex problems where analysis of situations requires an in-depth evaluation of various factors
• Strong relationship building skills, and the ability to establish credibility and influence within the internal organization
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective

BONUS

• PMP Certification
• Scrum Master Certification (CSM or SAFe CSM)

KIBO PERKS

• Flexible schedule and time away programs
• Paid company holidays and global volunteer day
• Generous health, wellness, and benefit programs
• Opportunity for impact, rapid career growth, and intellectual stimulation
• Passionate, high-achieving teammates excited to help you succeed and learn
• Company events and other activities (Holiday parties, Meet-Ups, Volunteering)

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.