Program Manager, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Program Manager: India Tech Hub

About Airbnb

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

About The Role

Airbnb India Tech team was set up in 2021 with a base in Bangalore. We are a fast-growing team and home to the most hospitable people you will ever meet. Our team of over 200 extremely capable tech colleagues aim to make the impossible happen for our inbound and outbound travelers within this big and diverse market. We are on a mission to build world-class products and E2E experiences for all our global partners - hosts and guests, employees and partner communities.

You will be part of the India Tech Business operations office and will report to the Lead- Transformation & Tech Excellence. The Business Operations Partner will ensure seamless execution of key processes, drive operational efficiency, and support the smooth functioning of the Tech Hub. This role requires strong program management, stakeholder coordination, governance, and reporting to enable operational excellence.

What You'll Do

Operational Governance & Program Execution

• Establish and maintain governance frameworks, operational cadences, and reporting structures to support the execution of site projects.
• Ensure timely and efficient implementation of operational initiatives in collaboration with functional teams.
• Track and monitor key operational processes, ensuring alignment with business goals
• Supporting strategic projects that contribute to growth of the site
  
  

Process Optimization & Reporting

• Define and track key operational metrics to measure the effectiveness and efficiency of the Tech Hub.
• Develop and manage dashboards and periodic reports to provide visibility into operational performance.
  
  

Tech Hub Operations & Support

• Oversee the daily operations of site initiatives, ensuring efficient execution and coordination.
• Support cross-functional initiatives including employee engagement initiatives, employee gatherings
  
  

External Communication & Employer Branding Support

Ability to support external communications by crafting compelling narratives for personal LinkedIn and other platforms to generate buzz and enhance employer branding.

Stakeholder & Partner Coordination

• Maintain effective communication and collaboration with local and global stakeholders.
• Ensure alignment across teams for efficient execution of initiatives and deliverables.
  
  

Resource & Infrastructure Management

• Collaborate with functional teams that support the Tech Hub’s operations.
• Implement best practices in operational workflows to maximize efficiency.
  
  

What You'll Bring

Qualifications & Experience

• Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Experience:
• 6+ years of experience in business operations, program management, or a similar role within a technology-driven environment.
• Proven experience in managing governance frameworks, operational cadences, and reporting mechanisms.
• Experience working with cross-functional teams and global stakeholders in a fast-paced organization.
• Prior experience in managing budgets, resource planning, and infrastructure management is a plus.
• Experience in a technology or innovation-driven organization.
• Prior exposure to large-scale operational transformations or tech hub setups.
• Ability to work in a dynamic, high-growth environment with evolving priorities.
  

Skills & Competencies

• Operational Excellence: Strong understanding of business processes, workflow optimization, and performance tracking.
• Building Relationships: Ability to connect with people and roll up their sleeves when required
• Data-Driven Decision Making: Proficiency in analyzing operational metrics, generating reports, and providing insights for process improvements.
• Communication & Coordination: Strong verbal and written communication skills to ensure seamless execution of operational plans.
• Problem-Solving: Ability to proactively identify operational bottlenecks and implement solutions.
• Technology & Tools: Familiarity with operational tools such as project management software (JIRA, Asana,), data visualization tools (Tableau, Power BI), and collaboration platforms (Slack, Confluence).
  
  

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.