Production Engineer - Incident Management

Job Requirements

Job Title: Production Engineer - Incident Management

Company Name: IDFC FIRST Bank

Job Type: Full-Time

Job Category: New Age

Department: New Age > Information Technology > Production Engineering

Location: Navi Mumbai, Maharashtra, India

IDFC FIRST Bank is seeking a highly skilled and motivated Production Engineer - Incident Management to join our dynamic team. As a leading financial institution, we are committed to providing our customers with the best possible service and support. We are looking for a candidate who shares our passion for excellence and is dedicated to delivering top-notch incident management solutions.

Key Responsibilities

• Monitor and manage production incidents, ensuring timely resolution and minimal impact on business operations.
• Collaborate with cross-functional teams to identify root cause of incidents and implement preventive measures.
• Develop and maintain incident management processes and procedures.
• Conduct regular incident reviews and provide recommendations for process improvements.
• Work closely with IT teams to ensure incident management tools and systems are up-to-date and functioning effectively.
• Provide technical support and guidance to junior team members.
• Stay updated on industry best practices and trends in incident management.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in production engineering or incident management.
• Strong understanding of incident management processes and procedures.
• Experience with incident management tools and systems.
• Excellent problem-solving and analytical skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong communication and interpersonal skills.
• Knowledge of banking and financial services industry is a plus.
  
  

If you are a self-motivated individual with a passion for delivering top-notch incident management solutions, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. Join us and be a part of our journey towards excellence.