Product Support Executive
Inkarp
Date: 2 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Position Title: Product Support Executive – Life Sciences and Nanoscience Products
Location: Delhi NCR
Reporting To: Branch Manager
Role Objective
To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region.
Key Responsibilities
Location: Delhi NCR
Reporting To: Branch Manager
Role Objective
To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region.
Key Responsibilities
- Identify, develop, and convert sales opportunities for the product portfolio
- Achieve monthly and annual sales targets
- Provide pre-sales consultations, product presentations, and application support
- Conduct customer visits, demonstrations, and technical discussions
- Manage customer relationships to ensure satisfaction and repeat business
- Coordinate effectively with internal sales and service teams
- Address customer queries and ensure timely resolution of technical issues
- Maintain detailed records of customer interactions and activities
- M.Sc. in Physics, Chemistry, Biology, or Biotechnology
- Minimum 3 years of experience in product support or sales of scientific instruments (excluding initial training period)
- Strong communication, presentation, and relationship management skills
- Basic understanding of marketing concepts; knowledge of AI/ML is a plus
- Passionate about technology with strong analytical and problem-solving abilities
- Excellent coordination and time management skills
- Ability to work independently and travel extensively within the region
- High energy, self-motivated, and target-driven
- Strong customer focus with patience and persistence
- Ability to build and maintain strong customer networks
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