Product Support Executive

Inkarp


Date: 2 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Position Title: Product Support Executive – Life Sciences and Nanoscience Products

Location: Delhi NCR

Reporting To: Branch Manager

Role Objective

To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region.

Key Responsibilities

  • Identify, develop, and convert sales opportunities for the product portfolio
  • Achieve monthly and annual sales targets
  • Provide pre-sales consultations, product presentations, and application support
  • Conduct customer visits, demonstrations, and technical discussions
  • Manage customer relationships to ensure satisfaction and repeat business
  • Coordinate effectively with internal sales and service teams
  • Address customer queries and ensure timely resolution of technical issues
  • Maintain detailed records of customer interactions and activities

Qualifications & Experience

  • M.Sc. in Physics, Chemistry, Biology, or Biotechnology
  • Minimum 3 years of experience in product support or sales of scientific instruments (excluding initial training period)
  • Strong communication, presentation, and relationship management skills
  • Basic understanding of marketing concepts; knowledge of AI/ML is a plus
  • Passionate about technology with strong analytical and problem-solving abilities
  • Excellent coordination and time management skills
  • Ability to work independently and travel extensively within the region

Desired Attributes

  • High energy, self-motivated, and target-driven
  • Strong customer focus with patience and persistence
  • Ability to build and maintain strong customer networks

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