Product Manager

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

BHN operates a global portfolio of open loop prepaid card products across Visa, Mastercard, Discover, and other networks. This role owns card network compliance and relationship management—ensuring every network mandate, rule change, and operational requirement is handled efficiently while maintaining product quality and customer experience.

You'll monitor network publications, assess impact to our issued products, and coordinate implementation across engineering, compliance, and risk teams. You'll build relationships with network stakeholders globally, translate technical requirements into actionable plans, and identify opportunities where network capabilities improve our product offerings.

This is a high-exposure role with direct interaction across product, engineering, and senior stakeholders. The learning opportunity is substantial for someone looking to build deep expertise in card network operations within a product-driven environment.

Responsibilities:

• Manage network compliance: Monitor Visa, Mastercard, Discover publications for rule changes. Assess impact to BHN's issued products globally. Drive timely implementation through product planning processes.
• Coordinate stakeholders: Build working relationships with network teams and internal cross-functional partners. Run regular cadences to review requirements, manage dependencies, and communicate risks clearly.
• Support operations: Help resolve card scheme setup and technical issues for clients and partners. Support compliance and risk teams on scheme queries, fraud management, and chargeback processes.
• Maintain expertise: Build and maintain knowledge library on network services, capabilities, and rules. Review network dashboards and analytics tools to identify operational improvements.
• Launch capabilities: Own product outcomes for certifying and launching new network features that enhance our issued product portfolio.
  
  

Qualifications:

Must have

• 2-4 years experience relevant work experience in card scheme operations, issuer bank operations, payment processor environments, or fintech companies with exposure to card network management (Visa, Mastercard, Discover)
• Bachelor's degree in any discipline; relevant certifications (PCI, payment industry credentials) are a plus but not required
• Self-starter with strong organizational skills
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively with engineering teams in agile environments
• Clear written and verbal communication across technical and business audiences
• Experience with scheme portals (Visa Online, Mastercard Connect)
  
  

Nice to have

• Understanding of prepaid and debit card issuance considerations. Working knowledge of Visa/Mastercard card issuer rules and scheme operations
• Settlement processes, chargeback/fraud management experience, processor relationships, understanding of reconciliation workflows, experience managing program managers or scheme stakeholders
• You don't need a technical background, but you need intellectual curiosity about how card systems work and persistence in ambiguous situations. Strong learning mindset and ability to own outcomes are essential