Procurement Specialist
IBM
Date: 3 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role And Responsibilities
Bachelor's Degree
Required Technical And Professional Expertise
NA
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role And Responsibilities
- Consistently meet or exceed SLAs
- Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices
- First escalation point on process issues
- Address any people issues actively, and maintain a high team morale overall
- Staffing, training, development, and retention of team members; mentor team in times of need.
- Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
- Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
- Ensure audit readiness of all documents.
- Contribute to contract profitability through efficient management of resource and expense.
- Assume additional responsibilities as assigned by reporting manager.
- Managing operations of Helpdesk including support client procurement applications and Supplier Enablement processes.
- Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
- Ensure Customer and Stakeholders Satisfaction.
- Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
- Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
- Execute operational plan to ensure all client SLAs are consistently met/exceeds.
- Provide thought leadership to the team.
- Assume additional responsibilities as assigned by reporting manager.
Bachelor's Degree
Required Technical And Professional Expertise
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
- Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Would be a part of the team which will be supporting procurement of a global client.
- Apply analytical skills, numerically astute with strong demonstrated problem solving abilities
- Apply communication skills, able to build and maintain effective and productive relationships with staff, stakeholders and suppliers
- Apply collaboration/teaming techniques
- Perform in matrix organization
- Perform time management, prioritise tasks and achieve set targets
- Apply Knowledge of Business Organization and Processes, Work instructions
- Apply Business Control Requirements
- Apply customer satisfaction skills / client facing skills
- Ability to complete staff-work to a high standard
- Keen attention to detail and accuracy
- Should adhere to set timelines and set expectations
NA
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Equity research
Crisil,
Chennai, Tamil Nadu
1 day ago
Build and update company and industry modelsCreate and maintain databases using data from different sourcesWork on regular research publications - earnings previews, reviews, event updates, flash notes etc. Contribute meaningful research ideas for thematic publicationsCarry out sector analysis and help onshore analyst in coming up with investment themes /ideasKeep a track of latest developments in the companies under coverage and...
Process Lead-B1
Capgemini,
Chennai, Tamil Nadu
2 days ago
Job DescriptionLeads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIâs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.Job Description - Grade SpecificRole Overview:â¢Provides services...
Senior Consultant-MySQL/SSIS
Oracle,
Chennai, Tamil Nadu
3 days ago
Job DescriptionThe Finergy division within Oracle FSGIU is dedicated to the Banking, Financial Services, and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers, Finergy has established itself as a leading provider of end-to-end banking solutions. Our...
