Process Trainer

The Process Trainer is responsible for designing, delivering, and evaluating training programs focused on process knowledge, skill development, business ecosystem awareness, and SOP compliance. This role ensures employees are proficient in their respective roles by providing process training, conducting knowledge assessments, offering floor support, feedback and coaching.
The Process Trainer will assist in the creation of workflows, Standard Operating Procedures (SOPs), and best practices to optimize operational efficiency. Additionally, the trainer will ensure adherence to these processes across the organization and continuously refine training frameworks. For new joiners, the trainer will provide a comprehensive introduction to business processes and Lines of Business (LOBs), while helping existing employees cross-skill for new roles. This position also involves preparing dashboards, training content for regular reviews, and supporting business requirements to drive continuous improvement.
Essential Functions

• Process Training & Delivery:
• Develop and deliver training programs focused on company processes, workflows, SOPs, operational procedures, and compliance standards.
• Create and deliver process training for new joiners, introducing them to the business ecosystem, core processes, and Lines of Business (LOBs).
• Ensure existing employees are trained and cross-skilled to take on new roles or responsibilities as needed.
• Develop and maintain training frameworks to ensure consistent training delivery and performance evaluation.
• Process Knowledge Assessments & Evaluations:
• Administer process knowledge tests to evaluate employees’ understanding and ensure compliance with SOPs and internal workflows.
• Provide feedback and coaching to employees based on knowledge assessments and training performance.
• Floor Support & Coaching:
• Provide floor support to employees, assisting them with process-related queries and offering real-time guidance during operations.
• Deliver coaching sessions to reinforce training, ensuring proper adherence to processes, workflows, and SOPs.
• Cross-Skilling & Role Preparation:
• Develop and deliver training to help existing employees acquire the skills needed to take on new roles and responsibilities.
• Collaborate with managers to identify skill gaps and design development plans for cross-skilling employees.
• SOP & Workflow Creation & Optimization:
• Assist in creating, updating, and refining Standard Operating Procedures (SOPs) to ensure process consistency and alignment with organizational goals.
• Develop and document best practices and workflows that improve operational efficiency and reduce errors.
• Ensure training materials and programs are aligned with current SOPs and workflows to maintain consistency and process standardization across the organization.
• Stakeholder Management & Continuous Improvement:
• Collaborate with stakeholders to understand business requirements and align training efforts with organizational goals.
• Identify opportunities for continuous improvement in training programs and processes, making adjustments as necessary to drive efficiency and effectiveness.
• Reporting & Dashboards:
• Utilize MS Excel to create and maintain dashboards that track training outcomes, process compliance, and employee performance.
• Prepare and present weekly and monthly training reports that include updates on process knowledge, SOP adherence, and overall training effectiveness.
• Training Content Development:
• Develop engaging training materials, including presentations, Learning modules, and supporting documents using PowerPoint.
• Ensure training content is current, relevant, and aligned with SOPs, workflows, and business objectives.
  

Reporting Relationships

• Reports to the Culture and Training Manager.
• Works closely with the Business, Quality team and Department Leads to assess training needs and implement effective training solutions.
  

Qualifications

• Education: Bachelor’s degree in Management, Human Resources, or a related field. Train the Trainer (TTT) certification is preferable.
• Experience: 4-6 years of proven experience in a training or process-related role, with a strong focus on process training, SOPs, and workflow development. Prior experience in healthcare staffing process will be an advantage.
• Skills:
• Proficiency in MS Excel for creating training reports, tracking progress, and creating dashboards.
• Strong PowerPoint skills for developing and delivering training presentations.
• Experience with Learning Management Systems (LMS) (preferably C2Perform) for scheduling, tracking, and reporting on training activities including SOP Governance.
• In-depth knowledge of SOPs, workflows, and best practices.
• Strong communication and interpersonal skills to engage employees and provide coaching.
• Ability to work with stakeholders to create and implement efficient SOPs and workflows across the organization.
  

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