Process Specialist - Voice
Cognizant
Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Summary
Advisor role supports with managing employee queries and employee data change transactions for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday
Responsibilities
Manage US employee queries and employee data change transactions through a ticketing system into workday
Support with employee transactions such as promotions demotions salary changes exits absences on workday
Mass upload of employee compensation data on workday through upload templates
Testing of mass upload data and resolve technical issues while updating data
Meet SLA around Timeliness and Quality
Has good communication skills to be able to respond to employees queries through tickets chats
Create and SOP and detailed FAQ around the ASIS and ToBE benefits process
Follow compliance and quality guidelines to ensure correct information is provided for all queries.
Transfer to relevant leads onshore counterparts for all Tier 2 transactions as per the defined process
Escalate high priority cases for immediate intervention
Requirements
Experience working with HR systems
Knowledge on Mass upload templates in workday
Workday HRM modules
Graduate or MBA in Human Resources or equivalent
2 to 3 years of work experience in HR Hire to Retire functions.
Open to work in US night shifts
Certifications Required
Workday certification (preferred)
Advisor role supports with managing employee queries and employee data change transactions for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday
Responsibilities
Manage US employee queries and employee data change transactions through a ticketing system into workday
Support with employee transactions such as promotions demotions salary changes exits absences on workday
Mass upload of employee compensation data on workday through upload templates
Testing of mass upload data and resolve technical issues while updating data
Meet SLA around Timeliness and Quality
Has good communication skills to be able to respond to employees queries through tickets chats
Create and SOP and detailed FAQ around the ASIS and ToBE benefits process
Follow compliance and quality guidelines to ensure correct information is provided for all queries.
Transfer to relevant leads onshore counterparts for all Tier 2 transactions as per the defined process
Escalate high priority cases for immediate intervention
Requirements
Experience working with HR systems
Knowledge on Mass upload templates in workday
Workday HRM modules
Graduate or MBA in Human Resources or equivalent
2 to 3 years of work experience in HR Hire to Retire functions.
Open to work in US night shifts
Certifications Required
Workday certification (preferred)
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