Process Manager - DO

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Role And Responsibilities

• Ability to execute and manage product data transformation projects
• Delivering product data categorization, enrichment, PIM re-platforming (non-technical) projects
• Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures
• To proactively maintain regular engagement with key client contacts in line with client expectations
• Execute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our business
• Stakeholder management – Regular governance calls with onshore (APJ / EMEA / US) clients
• Building domain expertise within the team
• Managing team of 25-30 people
• Setting and reviewing Quality performance standards
• Building audit checklists and quality control measures
• Performance management of 10-15 analysts/senior analysts in the team
• Idea generation: Creating innovative ways to increase both productivity and quality
• Setting and reviewing of organizational / productivity objectives in line with the commercial contract
• Responsible for Business Continuity & MIS Reporting
  
  

Technical And Functional Skills

• Bachelor’s Degree i.e. BE. In Mechanical/Electrical/Electronics and 6+ years of operations & industry experience (around Data Management)
• Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products
• Experience in handling PIM taxonomy, product data modelling, product categorization, product content enrichment, digital assets sourcing projects
• Familiarity with BMECat electronic product catalogues, and industry standard classification systems ETIM, eClass, UNSPSC, etc.
• Working knowledge of PIM platforms - STEP Stibo, Informatica Product 360, Riversand, IBM WebSphere Commerce (WCS), etc.
• Experienced in managing mid-size (10+) multi-site /Multi skilled teams
• Experience in communicating with Global customers through conference calls