Process Manager

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

The Process Manager (PM) plays a key role in managing the end-to-end workflow, including project allocation and delivery. In this role, the PM will be working in the Delivery function and will be expected to coordinate various aspects of delivery, such as understanding and collating client instructions, assigning suitable translators and reviewers, ensuring timely delivery as per client turnaround-time expectations, and conducting a final check on project documents before submission. The Process Manager is also expected to handle client inquiries from the client manager and provide timely resolutions.

Responsibilities

• Assign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client’s deadline
• Respond to customer enquiries from customer service managers
• Be responsible for the quality, instruction compliance, and timely delivery of the project
• Manage timely communication with freelance translators and plan their work schedules
• Perform final check for confirming the quality of deliverable before delivery to the client
  
  

Qualifications And Prerequisites

• Bachelor’s degree and Preferable - Master’s degree in operations management or completion of PMP certification
• 5 years of experience in project management and preferable - 2-3 years of experience in the translation industry
• Medium to high proficiency in MS Excel
• Effective English communication (verbal and email)
• Preferable - Strong understanding of computer-assisted translation (CAT) technology
  
  

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process begins with a take-home assessment, where candidates will have an agreed-upon timeline to complete the task. This is followed by an interview with the hiring manager, a technical round with the project manager, and a final round with the HR Business Partner. All interactions will be conducted virtually via MS Teams.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
  
  

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.