Process Excellence Specialist

Kotak Securities


Date: 1 day ago
City: Mumbai, Maharashtra
Contract type: Full time
Requisition Description

  • Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies.
  • Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention.
  • Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization.
  • Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives.
  • Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC .
  • Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term.
  • Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees.
  • Documentation: Maintain accurate documentation of process improvements, change and associated procedures.
  • Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures.
  • Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets.
  • Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices.
  • Certification: Lean Six Sigma, Project Management Professional (PMP), Certified Business Process Professional (CBPP), etc.


Skills: Strong analytical skills, proficiency in process mapping, tools (e.g., Visio), knowledge of Lean and Six Sigma methodologies, excellent communication and leadership skills

Roles And Responsibilities

  • Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies.
  • Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention.
  • Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization.
  • Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives.
  • Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC .
  • Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term.
  • Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees.
  • Documentation: Maintain accurate documentation of process improvements, change and associated procedures.
  • Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures.
  • Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets.
  • Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices.

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