Process Associate- Travel Claims Assistance-HMS052331

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate- Travel Claims Assistance

Responsibilities

• Examine travel documents, medical treatment records, medical bills, etc. to determine claim denial, settlement, or review
• Compare data on the claim form with the protection plan to ascertain the completeness and validity of the claim
• Examines claim form and other records to confirm coverage
• Proactively works to resolve the claim as expeditiously as possible
• Reviews and analyzes detailed medical records
• Calculates reimbursement of benefits according to the schedule of coverage
• Accurately interpret and compile information from a variety of sources and systems
• Incrementally increase productivity without jeopardizing quality.
• Provide recommendation post assessing a claim for payment, denial or incomplete information
• Ability to work in ambiguous situations, to be able to join the dots while evaluating a claim, if required be proactive in searching the web for obtaining more clarity on claims information e.g., medical terms, conditions, etc.
• Handle varied volumes of workloads and reach targets and deadlines on a timely basis
• Comprehension, decision making, multi-tasking, strong written communication and customer service skill/attitude to clearly articulate the resolution
• Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis
• Works on special projects and tasks as assigned
• Ensure that turnaround time and quality of the work meets Company service standards
• Display energy and enthusiasm in approaching the job
• Other duties as assigned
  
  

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant work experience in US Travel claims processing
• Any graduate except technical
  
  

Preferred Qualifications/skills

• US Travel claim Insurance experience preferred
• Medical claim specialists/examiner experience preferred
• Reviews and analyses detailed medical records for accuracy and completeness
• Good knowledge of US travel claims processing/travel industry for experienced candidates & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc.
• Writes clearly, concisely, and effectively
• Computer literate
• Good comprehensive and decision-making skills
• Proficient in the English language – both written and verbal
• Detail-oriented
• Ability to multi-task. Manages time effectively
  
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Kolkata

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Sep 17, 2024, 8:00:57 PM

Unposting Date

Oct 17, 2024, 11:59:00 PM

Master Skills List

Operations

Job Category

Full Time