Process Associate (General/EU shift)

Job ID: 40385 | Location: Airoli, Maharashtra, India

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties. At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. Purpose of the role: To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.

Responsibilities

• Process all order types according to principal’s rules.
• Collaborate with Business Support, Affiliates, and Agents.
• Create SAP deliveries, monitor, and track open orders.
• Periodically review pending orders, coordinate with BU for actions.
• Maintain customer/country shipping instructions for efficient order fulfillment.
• Provide feedback on order status and manage issues/claims.
• Ensure 100% delivery performance to customers.
• Shift Time: Either 08:30 AM IST to 05:30 PM IST (General shift- AC Bus shuttle service available at designated pickup and drop off points across the city) OR 11:30 AM IST to 08:30 PM IST (European shift: Drop off provided)
  
  

Requirements

• Any Graduate
• 1 year relevant experience in Order Management or Customer Service.
• Working experience with a captive or outsourced shared service centre.
• SAP experience
  
  

Our Offer

Company Culture

• Be part of an amazing team, who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.
• Ongoing Professional Development Opportunities
• Inclusive Work Environment
• Approachable Leadership
• Long term growth opportunity
• Work-Life Balance
• Speak Up Culture
• Women's Inclusion Network of Clariant (WIN)
  
  

Benefits

• Hybrid Work Model- 3 days in office and 2 days remote
• Child Day Care facility fully sponsored by Clariant
• In-house Cafeteria & Subsidized meals
• 30 Days Annual Paid Leaves
• Clariant-Sponsored Annual Health Check-Up
• Centralized Company Transport for Designated Routes (Regular shift)
• Employee Wellbeing & Assistance Program
• Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
• Maternity & Parental leave policies
• Performance-Based Competitive Annual Bonus Plan
• On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.
  
  

Your Contact

Adelaide D'Mello [email protected]

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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