Process Associate

Growing Stars Consulting Private Limited


Date: 16 hours ago
City: Faridabad, Haryana
Salary: ₹300,000 - ₹500,000 per year
Contract type: Full time
Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

  • Manage customer interactions via phone, email, or chat in a professional and timely manner.
  • Resolve customer queries, issues, or complaints with accuracy and empathy.
  • Maintain detailed records of customer interactions in the system.
  • Collaborate with internal teams for escalations and resolution follow-ups.
  • Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

  • Education: 12th Pass, Diploma, Graduate, or Postgraduate
  • Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills

  • Excellent verbal and written communication in English
  • Strong interpersonal and problem-solving skills
  • Basic computer proficiency (MS Office, typing skills)
  • Ability to work in a fast-paced, team-oriented environment
  • Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

  • Competitive salary with performance-based incentives
  • Night shift allowances and cab facility
  • One-time complimentary meal during shifts
  • Opportunities for internal growth and role advancement
  • Exposure to international client processes and professional development

Skills:- Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success, Customer Retention and English Proficiency

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