Process Associate

Growing Stars Consulting Private Limited


Date: 2 weeks ago
City: Faridabad, Haryana
Salary: ₹300,000 - ₹500,000 per year
Contract type: Full time
Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

  • Manage customer interactions via phone, email, or chat in a professional and timely manner.
  • Resolve customer queries, issues, or complaints with accuracy and empathy.
  • Maintain detailed records of customer interactions in the system.
  • Collaborate with internal teams for escalations and resolution follow-ups.
  • Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

  • Education: 12th Pass, Diploma, Graduate, or Postgraduate
  • Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills

  • Excellent verbal and written communication in English
  • Strong interpersonal and problem-solving skills
  • Basic computer proficiency (MS Office, typing skills)
  • Ability to work in a fast-paced, team-oriented environment
  • Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

  • Competitive salary with performance-based incentives
  • Night shift allowances and cab facility
  • One-time complimentary meal during shifts
  • Opportunities for internal growth and role advancement
  • Exposure to international client processes and professional development

Skills:- Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success, Customer Retention and English Proficiency

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Digital Marketing Internship in Faridabad, Delhi, Gurgaon, Noida

Mindserv Analytics, Faridabad, Haryana
1 day ago
Selected Intern's Day-to-day Responsibilities Include Assist in executing and optimizing digital marketing campaigns (SEO, SEM, social media, and email). Develop and schedule engaging content for platforms like LinkedIn, Instagram, and Facebook. Support the creation of blog articles, newsletters, case studies, and website updates. Monitor and analyze website and campaign performance using tools such as Google Analytics and Search Console.About Company:...

Human Resources (HR) Internship in Faridabad

Bauer Bodoni, Faridabad, Haryana
3 days ago
As a Human Resources (HR) intern with Bauer Bodoni, you will have the opportunity to gain valuable hands-on experience in a dynamic and fast-paced environment. Your role will involve supporting the HR team in various administrative tasks and projects while developing your skills in MS-Office, effective communication, and English proficiency.Key Responsibilities Assist with recruitment and onboarding processes for new hires...

International sales executive

First Connect Worldwide LLC (INDIA), Faridabad, Haryana
₹400,000 - ₹600,000 per year
1 week ago
QualificationsFreight Brokerage and Brokerage skillsCustomer Service and logistics Management skillsExcellent communication and negotiation skillsAbility to work in a fast-paced environmentdetail-oriented and organizedStrong problem-solving skillsExperience in the logistics and transportation industry is a plusGenerating leads, attracting new prospects, and developing a sales pipeline.Identifying and selecting reputable and safe freight carriers.Providing shipping quotes to customers.Booking orders with carriers.Assisting in the preparation of...