Process Associate
Clariant
Date: 1 day ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job ID: 39859 | Location: Airoli, Maharashtra, India
Purpose of role: To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.
Responsibilities
Your Contact
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
Purpose of role: To provide effective demand servicing to customers. Ensure effective communication to customers (internal /external) on status of supply and availability of material.
Responsibilities
- Process all order types according to principal’s rules.
- Collaborate with Business Support, Affiliates, and Agents.
- Create SAP deliveries, monitor, and track open orders.
- Periodically review pending orders, coordinate with BU for actions.
- Maintain customer/country shipping instructions for efficient order fulfillment.
- Provide feedback on order status and manage issues/claims.
- Ensure 100% delivery performance to customers.
- Shift Time: 5:30 PM to 2:30 AM (Pick up & Drop provided)
- Any Graduate
- 1 year relevant experience in Order Management or Customer Service.
- Working experience with a captive or outsourced shared service centre.
- SAP experience good to have.
Your Contact
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
- Learn more about Clariant
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