Process Associate

Eximio Services & Solutions Private Limited


Date: 1 day ago
City: Puducherry, Puducherry
Salary: ₹200,000 - ₹350,000 per year
Contract type: Full time
  • Job description*

Roles And Responsibilities

  • Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures

Desired Candidate Profile

  • Excellent Communication skills with strong command on English Language.
  • Ability to multitask, manage time and prioritize
  • Good data entry and typing skills
  • Good computer skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Comfortable working for Night Shift

Skills:- English Proficiency, Business Process Outsourcing (BPO) and Customer Support

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