Process Analyst - Business Process Management

Job Title: Process Analyst

Location: Bangalore

Experience Level: 3+ Years

Reports To: IND Group Manager, Global Business Process Management

Job Summary

We are looking for a motivated and detail-oriented Process Analyst (Junior) to support our process improvement and documentation initiatives. You will work alongside business teams and senior analysts to capture, document, and help optimize business processes. This role is ideal for someone with experience in quality operations, process documentation, or transitions who is eager to develop further expertise in BPMN process mapping and Lean Six Sigma methodologies.

Key Responsibilities

• Assist in conducting interviews and workshops with business stakeholders to gather process information and requirements.
• Learn to document and visualize business processes using BPMN 2.0 notation under guidance.
• Support the preparation and maintenance of process maps, SOPs, and related documentation using tools such as Microsoft Visio or similar BPM software.
• Coordinate process review sessions, take notes, capture feedback, and help integrate suggested refinements.
• Collaborate with senior analysts and process improvement experts during process design and transition exercises.
• Help track process performance metrics and assist in basic analysis to identify improvement opportunities.
• Maintain version control and up-to-date process documentation.
  
  

Required Skills & Experience

• 1-2 years of experience in a supporting role within Quality, Operations, Process Documentation, or similar areas, preferably in ITES or BPM industry.
• Familiarity (through education or practical exposure) with business process documentation and mapping.
• Some experience (academic or practical) using tools like Microsoft Visio or other process mapping/BPM software.
• Basic understanding of BPMN 2.0 notation is preferred; willingness to learn and develop further.
• Lean Six Sigma White Belt
• Good organizational, planning, and communication skills; able to work well within teams.
• Eagerness to learn about process performance metrics and data-driven improvement.
  
  

Preferred Qualifications

• Exposure to process improvement or transition projects as a team member or coordinator.
• Yellow Belt certification (or similar process improvement training) is a plus.
• Basic awareness of process mapping notation tools, process automation or concepts is an advantage.
  
  

COMMITMENT TO SUSTAINABILITY

“Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.”

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