Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech
Amazon
Date: 7 hours ago
City: Hyderabad, Telangana
Contract type: Full time
Description
In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people, not simply focusing on the bottom line.
We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history!
Key job responsibilities
Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement
Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes
Partner with engineering teams to architect scalable solutions that integrate with existing systems
Analyze customer data and feedback to identify pain points and opportunities for improvement
Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation
Champion customer-centric solutions while balancing business objectives and technical constraints
Basic Qualifications
Company - AMCS India Private Limited
Job ID: A3015695
In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people, not simply focusing on the bottom line.
We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history!
Key job responsibilities
Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement
Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes
Partner with engineering teams to architect scalable solutions that integrate with existing systems
Analyze customer data and feedback to identify pain points and opportunities for improvement
Define and track key performance indicators (KPIs) to measure the success of concessions initiatives
Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation
Champion customer-centric solutions while balancing business objectives and technical constraints
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Company - AMCS India Private Limited
Job ID: A3015695
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager, Software Engineering
OpenText,
Hyderabad, Telangana
3 days ago
Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...
City Head - Employee Banking
Standard Chartered India,
Hyderabad, Telangana
3 days ago
Key ResponsibilitiesStrategy Drive the right sales culture and attitude. Operational quality – manage sales controllable error, rejection, approval rate, TAT, Quality business etc. Continuous sales improvement effort, through active engagement with relevant stakeholders Manage customer experienceBusiness Deliver budgeted area sales target and increase sales productivity Segment focus, customer focus needs-based selling Deepen customer relationship penetration through multi-product selling or bundles...
IT Delivery
Infosys,
Hyderabad, Telangana
4 days ago
Primary skills:Technology->Java->Core Java,Technology->Java->Java - ALL,Technology->Java->Springboot,Technology->Microservices->Microservices API ManagementA day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to...
