Principal Enterprise Delivery Manager, Migrations

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Why should you apply to this role?

The Principal Enterprise Delivery Manager is responsible for ushering Atlassian’s largest, most complex customers through their transition into the cloud, ensuring their migration journey and cloud experience are seamless. As the primary stakeholder, you will act as a reliable strategic advisor and thought leader to senior customer decision-makers, while also taking on the role of chief delivery manager, showcasing your technical expertise and program governance skills.

You will work closely with customer key stakeholders and cross-functional teams—including Sales, Solutions, Support, Product Management, Channel Partners, and Engineering—to ensure effective communication, align priorities, and coordinate joint initiatives.

This role requires proven expertise in developing and influencing customer cloud strategies, combined with strong leadership and collaboration skills. You will identify potential challenges and implement effective solutions, utilizing your extensive experience to guide teams toward positive outcomes. By maintaining a clear vision of project goals and milestones, you will ensure that the team stays focused and efficient, effectively overcoming obstacles to achieve successful results.

Responsibilities

Responsibilities

• Customer Engagement: Identify technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders. Coordinate with account teams to deliver briefings on technical solutions and strategies.
• Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios.
• Technical Guidance: Provide deployment guidance and best practices. Design migration and upgrade plans, address hesitancies, and secure customer commitment.
• Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan.
• Project Delivery: Manage high-risk projects, ensuring successful outcomes. Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals.
• Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives. Enhance collaboration and drive process improvements with cross-functional teams.
• Steering Committee Leadership: Lead meetings and plan reviews to guide project direction. Maintain communication with stakeholders to advocate for the team and meet customer objectives.
• Risk Management: Oversee high-risk migration projects, align project plans with goals, identify potential risks, and implement mitigation plans.
• Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams.
• Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations.
• Team Leadership: Foster a cohesive team environment, promote trust and accountability, organize workflow, delegate tasks, and provide mentorship for continuous development.
• Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions. Propose innovative solutions to business challenges.
  
  
  

Qualifications

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .