Presales Engineer

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Role : Presales Engineer

Job Location : Chennai

Desired Experience : 1-4 years in presales

Role Overview:

As a PreSales Engineer, you will be a crucial bridge between our sales and technical teams, providing expert product demonstrations, technical guidance, and customized solutions to potential clients. You will play a key role in driving sales by showcasing the value and capabilities of Zoho's Products.

Responsibilities:

● Lead discovery to map business goals, pain points, stakeholders, and success criteria.

● Deliver tailored product demos that show value, not features.

● Plan and run PoCs.

● Own technical sections of RFPs/RFIs and build a reusable content library.

● Draft statements of work, estimates, and implementation plans.

● Build and maintain demo environments, sample data, and scripts.

● Capture market feedback and share it with Product to influence the roadmap.

● Enable partners with product training.

● Keep CRM notes tight: discovery details, PoC plans, risks, next steps, and win/loss reasons.

● Track presales KPIs like demo-to-PoC conversion, cycle time, win rate, and PoC pass rate.

● Stay up-to-date on industry trends and competitor offerings, providing insights to the sales team.

Qualifications:

● Minimum 1 year in presales, solutions engineering, product consulting, or technical support with direct customer exposure.

● Strong communication skills. Clear writing and confident presentation on calls and in rooms.

● Sharp problem-solving with the ability to translate business needs into technical solutions.

● Excellent spoken and written English.

● Comfortable with night shifts.

● Ability to work independently and collaboratively in a fast-paced environment.

Note:

Only the shortlisted candidates will be notified of the further interview process.