Power Applications Support (Level 2)

At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.

In this role you will be responsible for supporting business applications on level 2, in Central Operations Team. The applications are globally rolled out and you will work inside a global team.

You will mainly coordinate support requests and incidents.

Based on your broad MS technology background your job would be to clarify level 2 incidents, which our 1st level support in India was not able to answer. You will also work closely with our development team (Poland) together which is the level 3 support team.

Your Responsibilities

• Support for business application support (level 2)
• Coordination of support requests & incidents with "level 1" and "level 3" (developers)
• End user Support in English
• L2-Analysis of incidents, Triaging for level 3
• Fulfillment of Standard Service Request
• Master data maintenance, analysis missing master data and clarification with data owner
• Coordination and realization of small change request inside the business applications
• Working with Microsoft Power Platform (especially with Dataverse and Power Automate)
  
  

Your background

• Proficiency in creating and customizing model-driven Power Apps using the Power Platform or MS Dynamics 365 CE / CRM
• Experience with building data models, forms, views within the Power Apps framework.
• Experience with Power Automate (Flow) and Power BI
• Familiarity with other Power Technologies like Canvas Apps, MS Forms, Power pages.
• Ability to integrate Power Apps with other Microsoft services and third-party systems.
• Understanding security best practices within the Power Platform.
• Analytical thinking and a solution-oriented working style.
• Strong communication skills and enjoyment in dealing with people.
• English fluently (both written and spoken)
  
  

Your Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models
  
  

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate