PLM Support Analyst

Ford Motor Company


Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Description

Core Competencies:

  • Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA
  • Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms
  • Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem.
  • Dealing with users, Application team and suppliers in traditional Incident management model
  • Competencies in Incident management, build triage for the problem management, Enhancement & development.
  • Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.
  • Expert level understanding of IT Service Management frameworks and IT Operations
  • Strong communication, negotiation, and related skills


Responsibilities

  • Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
  • Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification
  • Delivers effective communication of incidents as appropriate, with ongoing status updates.
  • Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
  • Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion “it can’t be done.”
  • Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
  • Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing.
  • Communicate often and openly with the team by being responsive to in-person prompts.
  • Removes blockers and orchestrates dependencies across product lines.


Qualifications

BE/B.Tech

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Engineer & Analyst – Financial Data Pipelines & Analytics

DHL, Chennai, Tamil Nadu
9 hours ago
Join the Future of Financial Intelligence at DHLDHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development,...

Media Management Operator

Ericsson, Chennai, Tamil Nadu
10 hours ago
Join our TeamAbout this opportunity:Join Ericsson as an Audio and Video Editor to take up a dynamic role working across diverse clients to provide compliance, versioning and full edit services. This role involves producing a range of assets tailored to specific client requirements and engaging in high-quality video, audio, and graphic production work. Equally critical to the role is the...

Android Developer

Dicetek LLC, Chennai, Tamil Nadu
10 hours ago
At least 5 years of software development experience with experience working in Agile teams using SCRUM Extensive mobile development experience using Android, Android Studio and Gradle to develop both phone and tablet apps. Extensive experience with Android SDK, Google Play Services, and Android Compatibility Library. Experience in Android development patterns - including Java OOP, MVP, MVVM, SQLite, JSON/Rest APIs, and...