PLM Support Analyst

Ford Motor Company


Date: 7 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Description

Core Competencies:

  • Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA
  • Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms
  • Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem.
  • Dealing with users, Application team and suppliers in traditional Incident management model
  • Competencies in Incident management, build triage for the problem management, Enhancement & development.
  • Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.
  • Expert level understanding of IT Service Management frameworks and IT Operations
  • Strong communication, negotiation, and related skills


Responsibilities

  • Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
  • Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification
  • Delivers effective communication of incidents as appropriate, with ongoing status updates.
  • Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
  • Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion “it can’t be done.”
  • Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
  • Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing.
  • Communicate often and openly with the team by being responsive to in-person prompts.
  • Removes blockers and orchestrates dependencies across product lines.


Qualifications

BE/B.Tech

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