PE-Customer Service PR

Job Summary

Join our dynamic team as a Customer Service Professional where you will be the first point of contact for our valued customers. With a focus on delivering exceptional service you will handle inquiries and resolve issues efficiently. This role offers the flexibility of working from home with rotational shifts ensuring a balanced work-life experience.

Require 0-1 year of experience (Location Kolkata)

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilize effective communication skills to engage with customers and ensure their satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Adapt to rotational shifts to meet the needs of our global customer base.
• Stay informed about company products and services to provide accurate information to customers.
• Use problem-solving skills to identify and resolve customer concerns efficiently.
• Follow established protocols and procedures to ensure consistency in service delivery.
• Engage in continuous learning to enhance product knowledge and service skills.
• Contribute to team goals by meeting individual performance targets.
• Utilize digital tools and platforms to manage customer interactions effectively.
• Demonstrate empathy and patience in all customer interactions.
• Ensure compliance with company policies and industry regulations.
  
  

Qualifications

• Possess strong communication skills in English both written and spoken.
• Have a foundational understanding of customer service principles and practices.
• Show a willingness to learn and adapt to new technologies and processes.
• Exhibit strong problem-solving abilities and attention to detail.
• Display a customer-centric attitude with a focus on delivering positive outcomes.
  
  

Certifications Required

Customer Service Certification English Language Proficiency Certification