PE-Customer Service PR

Cognizant


Date: 3 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
Remote
Job Summary

Join our team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and maintaining the companys reputation. With a focus on order entry and customer service you will handle inquiries and resolve issues efficiently. This work-from-home position offers rotational shifts providing flexibility and a dynamic work environment.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Handle order entries accurately to ensure seamless processing and delivery.
  • Communicate effectively with customers in English both written and spoken to ensure clarity and understanding.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Utilize customer feedback to identify areas for improvement and implement solutions.
  • Maintain detailed records of customer interactions and transactions for future reference.
  • Assist in developing customer service protocols to enhance efficiency and effectiveness.
  • Monitor customer service metrics to ensure performance targets are met.
  • Adapt to rotational shifts demonstrating flexibility and commitment to the role.
  • Stay updated on product knowledge to provide accurate information to customers.
  • Engage with customers in a professional manner fostering positive relationships.
  • Utilize problem-solving skills to address complex customer issues.
  • Contribute to the companys purpose by enhancing customer experiences and building brand loyalty.

Qualifications

  • Possess strong communication skills in English both written and spoken.
  • Demonstrate proficiency in customer service and order entry processes.
  • Exhibit problem-solving abilities to address customer concerns effectively.
  • Show adaptability to work in rotational shifts and a remote environment.
  • Have a keen attention to detail to ensure accuracy in order processing.
  • Display a customer-centric approach to service delivery.
  • Prior experience in customer service is preferred but not mandatory.

Certifications Required

Customer Service Certification English Language Proficiency Certification

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Development Executive in Indore

Paramount Infotech, Indore, Madhya Pradesh
2 weeks ago
Key Responsibilities Generate leads through various online/offline channels. Develop and maintain strong relationships with clients. Understand client requirements and present suitable IT solutions/services. Prepare and deliver business presentations and proposals. Collaborate with internal teams to ensure smooth project delivery. Achieve monthly and quarterly sales targets.About Company: Paramount Infotech, through its financial software application, is delivering its financial market consulting services...

Assistant Manager - Manufacturing

Endo, Indore, Madhya Pradesh
3 weeks ago
Job Description SummaryHaving wide experience in bulk manufacturing, filtration and isolator filling line and able to manage & plan for routine operations on vial filling line.Having direct exposure of audit in last one year and understanding & ability to maintain area and documents in compliance.Job DescriptionOperational Oversight:Supervise and manage the compounding area operations, including dispensing, manufacturing, and filtration activities. Ensure...

Manager - Inventory Management

Vodafone Idea Limited, Indore, Madhya Pradesh
3 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...