PE-Customer Service HC

Job Summary

Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. This hybrid role requires you to work night shifts providing support to our clients with a focus on the payer domain. With a minimum of 0 to 1 year of experience you will be instrumental in resolving customer queries and contributing to our companys success.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently during night shifts.
• Collaborate with team members to ensure a seamless service delivery experience for all customers.
• Utilize technical skills to troubleshoot and resolve customer issues related to our services.
• Maintain accurate records of customer interactions and transactions for future reference.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Work closely with the payer domain team to ensure alignment and consistency in service delivery.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Support the team in achieving customer satisfaction targets and service level agreements.
• Contribute to the continuous improvement of customer service processes and practices.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Demonstrate a proactive approach in identifying potential issues and providing solutions.
  
  

Qualifications

• Possess strong communication skills to effectively interact with customers and team members.
• Exhibit problem-solving abilities to address and resolve customer issues promptly.
• Display a customer-centric mindset with a focus on delivering high-quality service.
• Have a basic understanding of the payer domain to support relevant customer inquiries.
• Show willingness to work night shifts in a hybrid work model.
• Demonstrate adaptability to changing customer needs and service requirements.
• Maintain a positive attitude and professional demeanor in all customer interactions.
  
  

Certifications Required

Certified Customer Service Professional (CCSP)