Partner Success Manager

WHO WE ARE:

Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations across the world and our corporate members include: Daimler, Prologis, PG&E, Nissan, Volvo, BP, Walmart, Nokia, Coca Cola, Doosan Bobcat, and over 500 more. Plug and Play’s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play’s proven investment track record includes Honey, Dropbox, Lending Club, Kustomer, Einride, and many more.

WHO WE’RE LOOKING FOR:

We are looking for a dynamic, relationship-driven Partner Success Manager to lead and grow strategic innovation partnerships with government and corporate organizations. In this role, you’ll be the key liaison between our partners and the innovation ecosystem—driving engagement, facilitating high-impact programs, and ensuring our partners derive maximum value from their innovation journey.

HOW YOU WILL MAKE A DIFFERENCE:

• Strategic Relationship Management: Cultivate and maintain trusted relationships with senior stakeholders across government and corporate partners to champion innovation initiatives and co-create value.
• Partner Engagement Strategy: Develop tailored engagement plans that align with each partner’s business objectives, organizational structure, and innovation maturity—mapping relevant products, services, and ecosystem connections.
• Program Design & Facilitation: Lead design thinking sprints, innovation workshops, and strategic planning sessions to help partners articulate and refine their innovation strategy.
• Ecosystem Enablement: Serve as a connector within the broader innovation ecosystem by actively engaging with startups, VCs, accelerators, and government agencies.
• Issue Resolution & Support: Act as the escalation point for partner challenges, coordinating internal resources and providing timely solutions to ensure partner satisfaction and retention.
• Event Management & Engagement Tracking: Host and manage corporate-facing events, track partner participation meticulously, and continuously innovate new methods to enhance engagement and collaboration. Plan and execute events such as mentor sessions, workshops, office hours, deal flow sessions and flagship showcases (e.g., EXPOs).
• Reporting & Performance Analysis: Define key performance indicators (KPIs), prepare regular performance reports, and conduct partner review meetings to assess progress and impact.
• Operational Excellence: Coordinate and facilitate regular partner check-ins (e.g., bi-weekly calls), support planning and execution of partner programs and events, and ensure seamless program operations.
  
  

REQUIRED EXPERIENCE:

• Educational Background: Bachelor’s degree in Business, Marketing, Communications, Innovation, or a related field.
• Professional Experience: Minimum 3 years in a client-facing role, ideally within strategic consulting, corporate innovation, or account management environments.
• Innovation Facilitation Skills: Proven ability to lead curated design thinking workshops or innovation sprints, translating insights into actionable innovation roadmaps.
• Organizational Excellence: Highly organized, detail-oriented, and goal-driven, with a track record of managing multiple projects in fast-paced, dynamic environments.
• Analytical Thinking: Strong process orientation and analytical skills with the ability to identify inefficiencies, propose improvements, and deliver results within deadlines.
• Communication & Influence: Exceptional verbal and written communication skills, with confidence in public speaking and stakeholder engagement.
• Autonomous & Driven: Self-motivated with a strong sense of ownership and the ability to work independently while collaborating cross-functionally.
• Preferred Experience: Background in corporate innovation, design strategy, ecosystem building, or enterprise account management is a strong advantage.
• All the CVs must be submitted in English