Partner, Patient Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Partner, Patient Solutions

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Position

The Partner, Patient Solutions (PS) is a mid-senior management role at Roche, responsible for the strategic leadership, deployment, and lifecycle management of The Blue Tree Patient Solutions Program. This role is pivotal in ensuring seamless program execution, vendor management, and operational excellence, directly impacting patient and healthcare provider experience. The ideal candidate is an experienced Program Manager with a proven track record in healthcare operations, adept at leading cross-functional teams and managing complex, multi-vendor environments.

Your Opportunity

• Lead the planning, design, and proactive monitoring & oversight of The Blue Tree Patient Solutions Program, ensuring zero error in defined tasks and timely resolution of issues through corrective actions
• Develop, deploy, and manage PS strategies and tactics in alignment with Roche’s organizational and affiliate objectives
• Coordinate and oversee the deployment of PS initiatives across the organization, streamlining vendor management and ensuring optimal resource allocation
• Manage and evaluate multiple vendors, ensuring high customer satisfaction (CSAT) scores and adherence to program guardrails
• Oversee the Roche-owned digital platform, including the mobile application interface, ensuring a holistic and seamless user experience for both doctors and patients
• Ensure all PS team members and service providers are trained on SOPs and guidance documents, implementing effective cost and process controls to prevent slippages
  
  
  

Who You Are

• MBA in Operations/Program Management (preferred) with at least 5 years of experience in healthcare and operations roles, with direct program management experience
• Prior experience in Patient Solutions or healthcare program management is mandatory
• Demonstrated ability to manage multi-disciplinary teams and multiple vendors in a complex, regulated environment
• Strong experience with digital platforms, CRM tools, and mobile application interfaces in healthcare
• Excellent communication and stakeholder management skills
• Strong analytical, problem-solving, and process optimization abilities
• Experience in contract management, compliance, and audit processes
• Willingness to travel as required by program needs
  
  

Join us to make a meaningful impact on patient lives through The Blue Tree Patient Solutions Program.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.