Order Handler

Vacancy for Order Handler

Join our team as we embark on an exciting growth journey! We are actively seeking a talented and skilled individual to become a valuable addition to our existing team. If you're passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you. Apply now and be a part of our success story!

Welded Heat Exchanger factory team is looking for an experienced Order Handler to be based in our Plant in Satara, India. The mission of an Order Handler is to provide superior experience to our customers by successfully managing the end-to-end customer orders. The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

About The Company

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com.

Key Tasks

• Execute and manage the order processes (order to cash) via ERP System.
• Place orders to internal factories and external suppliers.
• Communicate with customers and follow up on order acknowledgements.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentations and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing.
• Ensure customer is always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order handling process. Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stake holders within and outside the organization.
• Register and manage claims throughout the whole claim handling / investigation process. Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.
  
  

Who You Are

• You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
• You are a solution-driven, task and result-oriented person with a strong customer mindset.
• A focus on continuous improvement is in your DNA.
• Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
• Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.
  
  

Workplace & Hierarchy

• The position is based in Satara, India and reports to the Unit Manager – WHE Factory.
  
  

Candidate Profile (Personal)

• University Degree
• Minimum 3- 5 years of experience in Order Handling/Logistics/Customer - - Service with a multinational company.
• Working experience with Letter of Credits, LC documentation and Trade Finance.
• Working knowledge of commercial Incoterms
• Knowledge of logistics with a knowledge of import export process & documentation
• Strong working knowledge of Microsoft Office
• Knowledge of Sustainability practices with respect to supply chain and logistics will be added advantage.
  
  

Why Should You Apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
  
  

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Interested? Please apply for the position.