Order Fulfillment Manager

Job Description

Title - Order Fulfilment Manager

Monthly CTC - 30K to 40K

Expected Experience - 2 to 4 years

Location - Punjab (Preferably Chandigarh)

About the Role:

Anarvah is seeking a highly organized and detail-oriented candidate to manage the end-to-end process of fulfilling customer orders. This role requires strong coordination skills, problem-solving abilities, and a proactive approach to optimizing fulfilment processes.

Key Responsibilities:

Order Processing and Verification:

• Receive, review, and accurately process customer orders from various channels (e.g., online platforms, direct sales).
• Verify order details, including product specifications, quantities, shipping information, and payment details.
• Resolve any discrepancies or issues with orders in a timely and efficient manner, communicating effectively with customers and internal teams.

Inventory Management and Coordination:

• Monitor inventory levels to ensure sufficient stock for order fulfilment.
• Coordinate with the warehouse team to pick, pack, and prepare orders for shipment according to established procedures.
• Ensure accurate labelling and packaging to prevent damage during transit.
• Participate in inventory counts and audits as required.

Shipping and Logistics:

• Select the most appropriate shipping methods based on cost, delivery time, and customer requirements.
• Generate shipping labels and necessary documentation.
• Coordinate with shipping carriers to schedule pickups and track shipments.
• Troubleshoot any shipping delays or issues and proactively communicate updates to customers.

Process Improvement and Efficiency:

• Identify opportunities to streamline and optimize the order fulfilment process.
• Contribute to the development and implementation of best practices for order management and logistics.
• Maintain accurate records and documentation related to order fulfilment activities.
• Assist in the preparation of reports on fulfilment metrics and performance.

Collaboration and Teamwork:

• Work closely with sales, marketing, warehouse, and customer service teams to ensure seamless order processing and delivery.
• Communicate effectively with internal stakeholders regarding order status, inventory levels, and potential challenges.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Bachelor's degree or a related field.
• Minimum of 1-2 years of experience in order fulfilment, e-commerce operations, logistics, or a related role.

About Anarvah

Anarvah is a premium B2B spice brand dedicated to providing clean, consistent, and lab-tested spices to professional kitchens in India and globally. We work with certified processors and verified vendors to ensure purity and traceability in every product. Our quality-controlled spices are tailored for the HoReCa (Hotels, Restaurants, Catering Houses) and institutional food service sectors, offering reliable and safe sourcing solutions for our clients.

What We Offer

• Competitive salary and performance-based incentives.
• A collaborative work environment focused on innovation and growth.
• Opportunities for career advancement within a fast-growing organization.