Order Coordinator
ClickForge
Date: 1 week ago
City: Jaipur, Rajasthan
Contract type: Full time
Job Title: Order Coordinator
Location - Vasihali Nagar (onsite)
Experience - 2-5 Years of experience in order handling, processing, etc on an e-commerce brand.
We are seeking a detail-oriented and skilled communicator to support our internal light-duty sales team and warehouse teams with order fulfillment. This individual will proactively ensure orders are fulfilled, and if not, diagnose and find every avenue for order fulfillment, communicating with the internal sales and warehouse teams throughout.
Essential Functions/Key Responsibilities
Location - Vasihali Nagar (onsite)
Experience - 2-5 Years of experience in order handling, processing, etc on an e-commerce brand.
We are seeking a detail-oriented and skilled communicator to support our internal light-duty sales team and warehouse teams with order fulfillment. This individual will proactively ensure orders are fulfilled, and if not, diagnose and find every avenue for order fulfillment, communicating with the internal sales and warehouse teams throughout.
Essential Functions/Key Responsibilities
- Serve as main customer service contact for internal questions regarding order status within the sales and warehouse teams
- Proactively follow up on any customer shipments that are due to lost inventory, inaccurate inventory, or system (WMS vs ERP) discrepancies
- Coordinate with warehouse kit department on kits that need to be made and any components that show stock in ERP, but not WMS
- Responsible for putting orders on hold, revising or voiding all orders (ensuring orders are also voided in ERP AND WMS)
- Address inventory adjustments due to system discrepancies with warehouse leads
- Follow up and coordinate release of future-dated orders and backorders (that are on a do-not-ship list) with internal sales rep
- Address accidental shipping overages that need to be billed and communicate needed inventory adjustments (do-not-ship billing overages)
- In coordination with sales rep, place dropship orders out of non company warehouses if it is out of stock or if an item is non-stock
- Determine reason code behind orders that did not ship, that should have
- Ensure orders that should have shipped but didn’t, are communicated properly to the warehouse and sales teams
- Stay current on all service policies, procedures and training updates
- Complete other duties as assigned
- Highly skilled in and dedicated to customer service;
- Strong interpersonal skills including verbal and written communication;
- Strong project management and problem-solving skills;
- Excellent organizational stills, extremely detail oriented with attention to accuracy;
- Ability to apply a common sense understand to carry out details;
- Ability to work independently and with a team;
- Proficiency with Microsoft Office programs including Outlook, Excel, and Word;
- Ability to manage multiple responsibilities;
- Self-starter and willingness to learn new processes and procedures.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
React.js Developer
AnnexLogics System Pvt. Ltd.,
Jaipur, Rajasthan
₹360,000
-
₹720,000
per year
1 week ago
We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.To ensure success as a react.js...
Assistant Area Manager - Customer Care
Mahindra Group,
Jaipur, Rajasthan
1 week ago
Responsibilities & Key DeliverablesSkillsThis job looks for fine talented Professional who has blend of experience like technical skills, Business excellence, Team handling, Training of Teams, Customer handling, Coordination between field & Head office etc. In brief – these accounts to Managerial role for a Territory under which one must manage the Channels (Dealers / Authorized service points) & Customers (Farmers)...
Junior Architect
KreateCube,
Jaipur, Rajasthan
2 weeks ago
Job DescriptionThe job will entail: Responsible for creating 2D designs using AutoCAD. Develop 3D designs for exteriors, interiors, and landscaping projects. Proficient use of AutoCAD and SketchUp is mandatory. Experience with rendering tools such as Lumion, D5, or V-Ray will be an added advantage.
