Order Administrator

Job Summary

JOB DESCRIPTION

The Order Coordinator shall ensure and maintain high level customer service by taking ownership of handling of all Quick Ship order related processes. They will be required to interface with customers, suppliers, sales representatives, divisions, as well as other employees in functional areas such as finance, planning, purchase and production.

In This Role, Your Responsibilities Will Be:

• Take ownership of Quick Ship orders Assemblies, instruments and parts which may be under KOB1, KOB2 and KOB3.
• Thoroughly review contract and orders submitted by Local Business partners and sales teams to ensure compliance and accuracy.
• Handle orders with complex payment terms Letter of Credit, Cash against Documents, Performance Bank Guarantee and prepare necessary bank documentation required for such orders.
• Load and manage orders into company business systems (Fisher First 2 and Oracle) and any other internal processes as required.
• Accurately enter and update quote status in Quick Ship log sheet to ensure information is relayed on other cross-functional teams.
• Handle and process change orders received from MEA Business Partners and customers with meticulous attention.
• Generate and issue sales invoice in promptly while supporting the accounts teams with resolving any invoice discrepancies.
• Resolve issues related to contracts and orders.
• Safeguard and archive all order-related documents as per company record retention guidelines.
• Prepare buy out purchase orders and collaborate closely with suppliers to ensure on time delivery commitments are met.
• Provide timely updates on buyout orders and coordinate monthly sales POR activities with the execution team.
• Prepare accurate and timely commission statements ensuring alignment with company policies and commission structures.
• Assist in order entry for Service team.
• Initiate request for inspection and test plans for orders requiring inspections.
• Continuously identify and recommend process improvements to eliminate inefficiencies and enhance operational excellence.
  
  

Who You Are:

You quickly and decisively act in fast-changing, unpredictable situations. You show a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities. You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks. You have a track record of exceeding goals successfully. You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You Look beyond the obvious and doesn’t stop at the first answers. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions.

For This Role, You Will Need:

• Bachelor’s degree (Maths/BBA/Commerce etc).
• Administration & Organizational skills
• Technologically inclined
• 2-3 years’ experience
• Excellent command on Spoken & Written English.
• Experience in Oracle Business Systems
  
  

As an advantage Qualifications that Set You Apart:

• Experience in Inside Sales, Order Entry (Technical)
  
  

Additional Information - Customers:

Internal: VP Flow Controls MEA, Directors, Managers, Supervisors, Engineers, Order administrators, Shipping coordinator, Customer service personnel, Workshop Personnel

External: MEA LBP's, Customers, and other Emerson Offices

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.