Operations Officer-Retail Assets Operations

Job Title: Operations Officer-Retail Assets Operations

Function: Quality Assurance

Job Purpose

The role bearer has the responsibility to assist Operations manager with management of quality assurance methodology for operations process. It entails performing administrative tasks, assisting other departments as needed, and ensuring smooth daily operations. The role holder is expected to collaborate with quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience. The role bearer is responsible to support the team for achieving of better quality in the processes contributing to the larger organizational objectives of the Bank.

Roles & Responsibilities

• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
• Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Keep records of quality reports, statistical reviews and relevant documentation
• Provide structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams
• Report all malfunctions to production executives to ensure immediate action
• Assure ongoing compliance with quality and industry regulatory requirements
• Gather training needs and organize training interventions to meet quality standards
• Document quality assurance activities with internal reporting and audits
• Monitor risk management activities
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  
  
  

Education Qualification

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of experience in Quality Assurance.