Operations Manager , Pharmacy

Description

Job Summary

We're seeking a results-driven, customer-obsessed leader to join our Operations team. In this role, you'll own and drive operational excellence across our 3P seller fulfillment centers, ensuring they maintain Amazon's high standards of performance and customer experience.

Basic Responsibilities

Own end-to-end 3P FC operations, including performance metrics, process improvements, and change management

Drive operational excellence through data-driven decision making and continuous improvement initiatives

Build and maintain strong partnerships with 3P sellers, internal stakeholders, and cross-functional teams

Develop and track key performance indicators to ensure alignment with Amazon FC standards

Lead problem-solving initiatives using root cause analysis and Lean methodologies

Basic Qualifications

Bachelor's degree or equivalent experience

2+ years of program or project management experience

Experience with data analysis and performance metrics

Strong analytical and problem-solving skills

Preferred Qualifications

Experience in e-commerce, logistics, or supply chain operations

Knowledge of Lean principles and DMAIC methodology

Proficiency in SQL, Excel, and data visualization tools

Experience in process improvement and change management

Strong verbal and written communication skills

A Day in the Life

Partner with 3P seller teams to optimize FC operations

Monitor and analyze operational metrics to identify improvement opportunities

Develop and implement standard operating procedures

Lead daily operations meetings and stakeholder communications

Drive continuous improvement projects and track their impact

About The Team

We are a fast-paced, dynamic team focused on scaling our 3P operations while maintaining Amazon's high bar for operational excellence. We work backwards from customer needs and use data to drive decisions.

Location

Seller FC - Hyderabad, HYD, IND

Amazon is an Equal Opportunity Employer. We are committed to creating an inclusive work environment and welcome candidates from diverse backgrounds.

A day in the life

• Work very closely with Seller partner teams in their FC.
• Look at Ops metrics regularly and flag breaches and abnormalities.
• Work with stakeholders in creating relevant dashboards/reporting and alarms to ensure smooth FC operations
• Ensure the team is taking stretched goals and set up mechanisms to meet the targets
  
  

About The Team

Pharmacy is one of the fastest growing businesses within A.in. We are a small,highly motivated and fun team to work for.

Basic Qualifications

• 2+ years of program or project management experience
  
  

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Telangana - D82

Job ID: A2982092