Operations Manager – Marketplace & Fulfilment|3-7 yrs| ₹7.5 – ₹10 LPA| Surat (Onsite)

GEMGEM


Date: 3 weeks ago
City: Surat, Gujarat
Contract type: Full time

Location: Surat (Gujarat), India

Job Type: Full-Time, Onsite

Experience Level: 3 to 6 years

Salary range: CTC ₹7.5 – ₹10 LPA


About Us:

GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry. We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform. Backed by industry experts and run by a diverse global team, we’re now hiring a reliable Operations Manager to support our growth from the frontlines.


Role Overview:

As our operations Manager, you’ll take full ownership of day-to-day marketplace operations. You’ll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position.


Key Responsibilities:
  1. Shipping & Fulfillment
  • Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
  • Secure competitive logistics and insurance rates.
  • Ensure timely pickup, authentication, and delivery of items.
  1. Customer Service Oversight
  • Monitor and ensure prompt CS responses, including on weekends.
  • Supervise CS team outputs and implement SOPs/templates for speed and consistency.
  1. Operational Execution
  • Follow through all operations-related ClickUp tasks to closure.
  • Proactively escalate issues and prevent delays or miscommunications.
  • Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
  1. Process Ownership
  • Suggest improvements, plug gaps, and lead the execution of process enhancements.
  • Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).


Requirements:
  • 3–6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
  • Proven ability to take ownership and execute with minimal supervision.
  • Strong communication and coordination skills.
  • Experience using tools like ClickUp, Zoho Vault, or similar.
  • Fluent in English; Gujarati or Hindi a bonus.
  • Based in Surat and available for full-time on-site work.


What We Offer:
  • Competitive salary based on experience CTC (₹7.5–₹10 LPA)
  • Direct impact on a fast-scaling international marketplace
  • Transparent, no-nonsense startup culture with high expectations and high trust
  • Learning opportunities and exposure to global operations

    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Manager - Territory Sales

    Vodafone Idea Limited, Surat, Gujarat
    1 week ago
    Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location Candidate should be ready for anywhere in GujaratJob PurposeTo manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenuesKey Result Areas/AccountabilitiesSales Establish a Best-in-Class distribution footprint and a strong promoter channel where the TSM...

    Project Manager

    The Landing Page Company, Surat, Gujarat
    1 week ago
    Role: Project ManagerExperience: 0-1 YearsLocation: Pal, Adajan, Surat (Onsite Only)Type: Full-TimeAt The Landing Page Company (TLPC), we help India’s fastest-growing D2C brands — like Bold Care, Frido, Wellbeing Nutrition, Conscious Chemist, Adil Qadri, Beautywise, and more build stunning Shopify stores and high-performing landing pages.As a Project Manager, you’ll be the connector who keeps everything running smoothly from brainstorming ideas to...

    Subcontracting Cell

    Larsen & Toubro, Surat, Gujarat
    1 month ago
    Candidate should have relevant experience in fabrication of process plant equipment with following traits...Procurement Skill using SAP/ERPLNSkills for effective co-ordination with vendors and expeditingVendor DevelopmentsPerform Risk Management and Good negotiation skills.Good communication i.e. Oral, WrittenCo-ordination between different departments including Design, F&A, Logistics/Store, Project, Planning etc.Built a culture of long-term saving on procurement cost.Any other activity required to improve effectiveness of...