Operations Manager – Marketplace & Fulfilment|3-7 yrs| ₹7.5 – ₹10 LPA| Surat (Onsite)

GEMGEM


Date: 1 day ago
City: Surat, Gujarat
Contract type: Full time

Location: Surat (Gujarat), India

Job Type: Full-Time, Onsite

Experience Level: 3 to 6 years

Salary range: CTC ₹7.5 – ₹10 LPA


About Us:

GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry. We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform. Backed by industry experts and run by a diverse global team, we’re now hiring a reliable Operations Manager to support our growth from the frontlines.


Role Overview:

As our operations Manager, you’ll take full ownership of day-to-day marketplace operations. You’ll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position.


Key Responsibilities:
  1. Shipping & Fulfillment
  • Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
  • Secure competitive logistics and insurance rates.
  • Ensure timely pickup, authentication, and delivery of items.
  1. Customer Service Oversight
  • Monitor and ensure prompt CS responses, including on weekends.
  • Supervise CS team outputs and implement SOPs/templates for speed and consistency.
  1. Operational Execution
  • Follow through all operations-related ClickUp tasks to closure.
  • Proactively escalate issues and prevent delays or miscommunications.
  • Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
  1. Process Ownership
  • Suggest improvements, plug gaps, and lead the execution of process enhancements.
  • Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).


Requirements:
  • 3–6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
  • Proven ability to take ownership and execute with minimal supervision.
  • Strong communication and coordination skills.
  • Experience using tools like ClickUp, Zoho Vault, or similar.
  • Fluent in English; Gujarati or Hindi a bonus.
  • Based in Surat and available for full-time on-site work.


What We Offer:
  • Competitive salary based on experience CTC (₹7.5–₹10 LPA)
  • Direct impact on a fast-scaling international marketplace
  • Transparent, no-nonsense startup culture with high expectations and high trust
  • Learning opportunities and exposure to global operations

    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Business Development Manager CRM - Surat

    Boehringer Ingelheim, Surat, Gujarat
    3 days ago
    The PositionResponsible for increasing the market penetration of Boehringer Ingelheim products and achieve the sales targets for specific area. Also build relationships and grow Boehringer Ingelheim brand by engaging the opinion leaders in the specified area.Tasks & Responsibilities Meet or exceed sales goals through consultative selling and providing a high level of customer service in hospitals and with Health Care...

    Manager/Engineer (Procurement)

    Larsen & Toubro, Surat, Gujarat
    3 weeks ago
    Procurement of various project materialsUnderstanding material specifications, techno-commercial evaluation of offers, finalization of procurement strategyNegotiations and finalization of order. Monitoring of vendor performance etc. Procurement of various project materialsUnderstanding material specifications, techno-commercial evaluation of offers, finalization of procurement strategyNegotiations and finalization of order. Monitoring of vendor performance etc. Procurement of various project materialsUnderstanding material specifications, techno-commercial evaluation of offers, finalization...

    Manager - Insurance Business

    Bajaj Finserv, Surat, Gujarat
    4 weeks ago
    Location Name: SuratJob Purpose“This position is open with Bajaj Finance ltd.”To drive insurance cross sell at designated BFL branches, achieve AOP business numbers and contribute to the company’s bottom lineDuties And Responsibilities  PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job) Hub branch – CSB & create beat plan for CSB+ branches Ensure branch relationship management to generate leads for partner RM Lobby...