Operations Manager- Data Team

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

We are looking for an experienced Operations Manager to lead our Data Team within the Central Operations unit. This role is responsible for overseeing a team of Operations Specialists conducting content research and ensuring the accuracy and quality of data listings on the Cialfo platform. The Operations Manager will drive cross-functional collaboration with Product, K12, University, and Engineering teams to ensure that platform data is visually structured, up-to-date, and easily consumable by users.

The ideal candidate will have experience with web-monitoring, crawler, and scraping tools and should be able to leverage AI to automate and optimize manual and repetitive tasks.

What You Will Be Doing

• Data Management & Content Quality Assurance:
• Supervise and guide a team responsible for content research and data listing updates.
• Ensure the accuracy and timeliness of university and course-related information on the platform.
• Oversee data extraction from university websites and third-party sources to maintain up-to-date listings.
• Perform quality checks (Micro QC and Macro QC) to ensure data integrity and correctness.
• Implement strategies to improve the fill rate and completeness of global university data.
• Cross-Functional Collaboration:
• Partner with Product, Engineering, K12, and University teams to maintain data accuracy and usability on the platform.
• Work closely with the Engineering team to create and monitor tickets for platform updates and data enhancements.
• Automation & AI Implementation:
• Identify and implement AI-driven automation to reduce manual and repetitive tasks.
• Utilize web-monitoring and scraping tools to track changes in university and course-level data.
• Drive process improvements by leveraging technology to enhance data extraction and verification.
• Direct Apply (DA) Program Management:
• Ensure updated course details, application fees, English Language Proficiency (ELP) requirements, GPA requirements, and deadlines for DA and Non-DA universities.
• Oversee data mapping and verification for UK universities using UCAS data.
• Track and update application deadlines for Common App universities and global institutions.
• Monitor web-based data alerts and proactively conduct in-depth research on universities not covered by automated web monitoring tools and Ensure timely updates.
• Request & Issue Management:
• Handle data change requests received via CRM/ Airtable and ensure timely processing. Communicate status updates to stakeholders.
• Coordinate with the Engineering team to resolve platform-related data updates.
• Other Responsibilities:
• Maintain and update question libraries for Direct Apply universities and partners.
• Update QS rankings for university profiles.
• Review and enhance global database consistency for country, state, and city details.
• Oversee improvements in SAT/ACT score updates for NCES-listed universities.
  

About You

• Qualifications
• Bachelor's degree in any discipline.
• Experience
• 9+ years of overall work experience, including 5+ years in research, data management, content listings, or similar fields.
• 3+ years of experience in team leadership or supervisory roles.
• Background in the education industry or EdTech is highly preferred.
• Proficiency in web monitoring, crawlers, scraping tools, and AI-driven automation.
• Strong expertise in data management, content research, and quality assurance.
• Skills
• Excellent cross-functional collaboration and project management skills.
• Experience working with large datasets, ensuring accuracy and consistency.
• Proficiency in MS Office 365, with strong Excel and presentation skills.
• Familiarity with Airtable is a plus.
• Qualities:
• Strong analytical and problem-solving skills.
• Experience with data extraction and web-scraping tools.
• AI-driven automation and process optimization.
• Attention to detail and quality assurance.
• Project and stakeholder management.
• Excellent communication and leadership skills.