Operations Manager

• Leader of a team that is the Interface between the End to End Operations with regards to the reference data processes and deliveries to the internal and external clients.
• Responsible for the quality and timeliness of the team in regards to the following activities:
• Resolution of client queries using defined processes while ensuring clear and transparent communication
• Accountable and responsible for managing BAU set up and timely maintenance of reference data processes/projects aligning with internal/external clients
• Accountable and responsible to evaluate the client requirements and thereby planning of resources requirement, effort and costing forecasting
• Update and maintain project documentation to ensure the highest quality for reference data products and deliverables
• Ongoing and annual maintenance activities
• Tracking and impact analysis of Reference data issues, local data changes and its impact to up/down stream processes, including the coordination of implementation timings
• Main point of contact for Ops Lead, client liaison team, MINOC Lead
• Optimisation of the activity of the team seeking opportunities of automation to become more scalable and more efficient
• Responsible to monitor the activity of the team with the right set of KPIs
• Responsible to escalate to senior leadership any risks including mitigation plans

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets, covering more than 90 PERCENT of the worlds population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Locations: Vadodara, India